Production Support Engineer
Found in: Talent IN C2 - 2 weeks ago
Job Title: Production Support Engineer
Location: Coimbatore
Years of Exp: 2+ years
Essential Responsibilities
- Troubleshooting and resolving technical support requests created by our customers
- Serving as the primary point of contact for escalations, working closely with our product and engineering teams to respond to and resolve customer-impacting incidents
- Building internal documentation that provides your team with the resources they need to perform in their role and external documentation that allows our customers to self-serve
- Onboarding and training newly hired individual contributors, setting them up for success, and enabling them to confidently engage and respond to our customers
- Engaging customers and responding to technical questions received from the Customer Support team.
- Growth mindset, with an unrelenting focus on continuously improving your knowledge and skill set
Experience
- 2 to 6 years of experience in production support
- Support experience with applications based on Java
- Rich experience in Relational and no SQL DB
- Experience in Support and monitoring tools.
- Good to have React JS/Angular JS/ HTML/Javascript
Knowledge & Skills
- B.E. / M.Sc / MCA in Computer Science or a related technical field
- Strong and Analytical debugging skill
- Good knowledge in Azure / AWS / Google cloud
Ability
- Highly self-motivated with the ability to work independently and collaboratively with a high degree of autonomy in a remote work environment
- Must posses good logical & critical thinking skill
- Excellent Multitasking skills and communication skills
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