Product Support Enginner
3 weeks ago
Cartrabbit is redefining E-Commerce with simplified solutions, offering flexibility to build online businesses. Headquarters in Coimbatore, Tamil Nadu, India.
for more inormation visit : Overview
Junior Product Support Engineer role with 1-3 years of experience in Coimbatore, Tamil Nadu, India. Full-Time/Hybrid employment. Salary Range: Competitive. Cartrabbit: Redefining E-Commerce with simplified solutions. 11-50 employees in IT Services and Consulting sector.
Qualifications and Skills
Effective communication skillsExperience in technical support and customer serviceExperienced in working in International customer handlingStrong problem-solving abilitiesAbility to work in a fast-paced environmentAdaptability and willingness to learn
Roles and Responsibilities
Provide technical support to customers for SaaS product implementation and product related queriesTroubleshoot and resolve customer inquiries via phone, email, and chatCollaborate with the product development team to escalate and resolve complex issuesDocument and track customer issues and resolutionsConduct product training sessions for customersParticipate in product testing and feedback sessions
Job Specification:Should be flexible to work in Night Shifts ( rotational)
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