Senior Specialist, Partner Enablement

1 month ago

Bengaluru, India ADCI - Karnataka - A66 Full time
Amazon Ads is the digital advertising arm of Amazon and one of our fastest growing businesses. We operate at the intersection of content, eCommerce and advertising, offering a rich array of brand building, digital display, and search advertising solutions. We start with the customer and work backwards in everything we do, including in advertising. We believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. The quality of Amazon’s audience targeting and the underlying shopper data is unique, and richer than that of any other media platform at scale.

Amazon Advertising is dedicated to drive measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions, including sponsored ads, display, video, and custom ads, leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses to build brand awareness, increase product sales, and more.

About the team
Within Amazon Advertising we are the operations team of Partner Enablement. Partner Enablement’s (PE) mission is to drive advertiser success with Amazon Ads through scaled services and solutions that accelerate partner capabilities and growth. We recognize that partners come in different shapes and sizes meeting different advertiser needs; we work backwards from those needs to build solutions that scale as Amazon Ads and partners grow. Our vision is to expand scaled enablement support for all partners, across all Ads products, and all countries. PE ops team executes programs that drive the charter. PE ops scopes and leads projects and programs that enhances PE mission and vision. We dive deeper beyond the anecdotal, identify underlining issues and collaborate with different teams to solve for partner success.

Key job responsibilities
Strive to delight our customers by becoming a knowledgeable on Amazon Advertising solutions.
2. Educate partners on how to achieve greater value on Amazon Ads. Provide onboarding support, education, continuous product usage consultation to ensure success.
3. Analyze data and trends to identify, action, and/or influence experience of partners.
4. Develop campaign strategy based on overall partner goals/objectives and budget.
5. Drive adoption of campaign optimization through insight driven recommendations that cater to partner’s KPI.
6. Help drive evolution of partner experience through close collaboration with cross-functional teams ranging from Trademark, Marketing, Product Management, Programs, Engineering, Analytics, and Risk.
7. Advocate voice of the customer internally, using data and anecdotes to drive prioritization.
8. Build out operational processes from policy requirements, with the goal of future automation.
9. Handle the day-to-day volumes of the assigned tasks and ensure the SLAs and accuracy are met per standards.
10. Work with program managers to influence program policies
11. Create and publish relevant daily and weekly reports.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

BASIC QUALIFICATIONS

- 1+ years of program or project management experience
- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
- Experience using data to influence business decisions
- Bachelors degree in Economics, Marketing, Advertising, Statistics, Engineering or Business
- 5+ years of interacting with customers/stake holders experience
- Proven track record of building and cultivating relationships with internal and external stakeholders and resolving conflicts.
- Experience in Excel around Pivot, vlookup, basic formulas.

PREFERRED QUALIFICATIONS

- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience back office operations, escalation management and troubleshooting environments
- 2+ years of digital advertising and client facing roles experience.

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