Enablement Practitioner

3 weeks ago

Bengaluru, India Salesforce Full time

Job Category

Sales

Job Details

**Job Description:
**The Field Excellence & Enablement Team is a high-performing team chartered with driving the business forward. This involves handling and owning global enablement programs at a local level. The team works on the most pressing issues for the business and has hands-on involvement in making the fast-paced business unit a success.

The Field Enablement and Excellence Teams shape and deliver extraordinary live and virtual experiences globally from on-demand content to classroom and community based learning dedicated to enabling every seller, around the world to do the greatest work of their lives. We do this for skills, do my job, product and industry from onboarding onwards. Our team is responsible to enhance the impact of global initiatives and curriculum by embedding it in the field, leveraging SMEs, peer to peer learning and strong regional partnerships.

This dynamic, productive team is looking for an organized, hands-on Enablement Practitioner (EP) to partner with senior Enablement Business Partners and sales leaders to bring localized sessions to a specific region. The EP is responsible for the program management, orchestration and facilitation of in-region, in-office, local language enablement sessions. This includes engaging SME in the customization of existing global content to address regional nuances.

As a key member of the Field Enablement and Excellence Team, you'll support our Value Chain through Discovery: sharing with stakeholders found opportunities for enablement locally to maxim-increase impact of global initiatives and curriculum by embedding it in the field, leveraging SMEs, peer to peer learning and strong regional partnerships.

**Main Responsibilities**
- Work closely with Enablement Business Partners to understand needs of the business and serve as an expert on catalog of content
- Orchestrate and facilitate workshops that use global frameworks and SME communities
- Identify SME and handle adaptation of existing global content to address regional complexities (e.g. language, tool intricacies, etc.)
- Be a power-user in all internally-used products and tools and Lead operations of in-region programs:

- Lead registration, learner tracking, learner invites, Slack channels
- Source data and provide analysis on trends and insights that support quarterly enablement planning process
- Build and manage relationships with customers inside and outside of Global Enablement to ensure strong cross-functional collaboration
- Partner with the Global Enablement Content team and cross functional experts (Industry Business Partners, Sales Program Managers and Product Marketers) to locate content, or improve existing materials or build content to address the regional training needs.
- Facilitate and run workshop based sessions, also build interaction by simulations, role plays, games and other engagement programs to complete engaging and impactful training programs
- Schedule sessions and maintain participant records (e.g., registration, test scores, evaluations, and attendance)
- Achieve high quality standards and customer satisfaction scores on delivered programs and measure training impact against associated enablement KPIs (ie participation, close rate, ACV impact)

**Experience**
- Strong interest in facilitating and leading in-person enablement sessions and/or 5+ years of experience
- Ability to use multiple communication channels in an impactful manner to convey key messages to stakeholders across the organization.
- Become catalog guide with ability to identify and propose solutions to regional teams and achieve desired outcomes
- Ability to quickly build positive relationships and work optimally with cross-functional colleagues
- Self-motivated, accountable, thorough and resourceful
- Utilize internal tools to track, report and analyze performance of programs
- Change oriented. Works effectively in the face of ambiguity, shifting priorities, and rapid change.
- Ability to be responsible for a variety of projects/programs and supporting tools simultaneously
- A passion for learning, with energy and enthusiasm to empower and engage others and ability to thrive in a fast-paced environment
- Excellent attention to detail, oral, written and presentation skills, confident communicator with a flair for storytelling and design thinking
- Good knowledge of software sales cycles, pre-sales, sales process, and mentor is preferred
- Knowledge of Salesforce product portfolio, sales process with keen understanding of product messaging and positioning in addition to overall industry knowledge

**Note**:
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Accommodations

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each

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