AM Guest Relations
1 month ago
- Conduct departmental dailybriefings to ensure that all pertinent information is well receivedby team members.
- Supervise team members toensure that all tasks assigned/required in the outlet are carriedout on time and according to instruction and departmentalstandards.
- Build a good relationship withguests.
- Handle guests complaints and commentstactfully and efficiently.
- Handle alladministration work pertaining to cashier/bar operation requirementand companys policies.
- Maintain departmentcommunication logbook and updated noticeboard.
- Check the supply of equipment/stocklevel and ensure that there is no shortage of items which haveimpact on the operation and guests.
- Check theoutlet/back of the house cleanliness to ensure that it is incompliant with F&B sanitation and hygiene rules andregulations.
- Maintain complete knowledge of allfood & beverage services contents & preparationmethods outlets and hotelservices/features.
- Ensure that health safetyand security procedures are in place in theoutlet.
- Attend all briefings meetings andtrainings as assigned by management.
- Performproper handover and communication to the nextshift.
- Develop conduct maintain all stafftraining programs for team members focusing on their developmentneeds providing them with new skills to meet the changing needs ofthe business.
- Prepare weekly staff scheduleskeeping in mind anticipated business operating budgets andstandards of service.
- Implement and maintaincontrol measures to ensure that food & beverage costsproductivity labor costs and operating supply costs for the outletis in line with budget.
- Respond professionallypolitely and efficiently to extraordinary requests and complaintsfrom guests.
- Responsible and accountable foroutlets profitability and revenuegeneration
Qualifications:
Candidate must be aDiploma or Degree holder preferably certification(s) in Food& Beverage.
Good reading writing and oralproficiency in English language
Ability to speakother languages and basic understanding of local languages will bean advantage
Minimum 2 years of relevantexperience in supervisory role.
Good workingknowledge of MS Excel Word &PowerPoint
RemoteWork :
No
EmploymentType :
Fulltime
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