AM Guest Relations

1 month ago


Vijayawada, India AccorHotel Full time
  • Conduct departmental dailybriefings to ensure that all pertinent information is well receivedby team members.
  • Supervise team members toensure that all tasks assigned/required in the outlet are carriedout on time and according to instruction and departmentalstandards.
  • Build a good relationship withguests.
  • Handle guests complaints and commentstactfully and efficiently.
  • Handle alladministration work pertaining to cashier/bar operation requirementand companys policies.
  • Maintain departmentcommunication logbook and updated noticeboard.
  • Check the supply of equipment/stocklevel and ensure that there is no shortage of items which haveimpact on the operation and guests.
  • Check theoutlet/back of the house cleanliness to ensure that it is incompliant with F&B sanitation and hygiene rules andregulations.
  • Maintain complete knowledge of allfood & beverage services contents & preparationmethods outlets and hotelservices/features.
  • Ensure that health safetyand security procedures are in place in theoutlet.
  • Attend all briefings meetings andtrainings as assigned by management.
  • Performproper handover and communication to the nextshift.
  • Develop conduct maintain all stafftraining programs for team members focusing on their developmentneeds providing them with new skills to meet the changing needs ofthe business.
  • Prepare weekly staff scheduleskeeping in mind anticipated business operating budgets andstandards of service.
  • Implement and maintaincontrol measures to ensure that food & beverage costsproductivity labor costs and operating supply costs for the outletis in line with budget.
  • Respond professionallypolitely and efficiently to extraordinary requests and complaintsfrom guests.
  • Responsible and accountable foroutlets profitability and revenuegeneration

Qualifications:

Candidate must be aDiploma or Degree holder preferably certification(s) in Food& Beverage.

Good reading writing and oralproficiency in English language

Ability to speakother languages and basic understanding of local languages will bean advantage

Minimum 2 years of relevantexperience in supervisory role.

Good workingknowledge of MS Excel Word &PowerPoint


RemoteWork :

No


EmploymentType :

Fulltime



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