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AM Guest Relations

4 weeks ago

Vijayawada, India AccorHotel Full time
Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.Build a good relationship with guests.Handle guests complaints and comments tactfully and efficiently.Handle all administration work pertaining to cashier/bar operation requirement and companys policies.Maintain department communication logbook and updated notice board.Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations.Maintain complete knowledge of all food & beverage services contents & preparation methods outlets and hotel services/features.Ensure that health safety and security procedures are in place in the outlet.Attend all briefings meetings and trainings as assigned by management.Perform proper handover and communication to the next shift.Develop conduct maintain all staff training programs for team members focusing on their development needs providing them with new skills to meet the changing needs of the business.Prepare weekly staff schedules keeping in mind anticipated business operating budgets and standards of service.Implement and maintain control measures to ensure that food & beverage costs productivity labor costs and operating supply costs for the outlet is in line with budget.Respond professionally politely and efficiently to extraordinary requests and complaints from guests.Responsible and accountable for outlets profitability and revenue generation

Qualifications :

Candidate must be a Diploma or Degree holder preferably certification(s) in Food & Beverage.Good reading writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageMinimum 2 years of relevant experience in supervisory role.Good working knowledge of MS Excel Word & PowerPoint

Remote Work :No

Employment Type :Fulltime