Team Manager-Cards Portfolio-Contact Centre

4 weeks ago

Navi Mumbai, India IDFC FIRST Bank Full time

Role/ Job Title:  Team Manager Cards Portfolio-Contact Centre

Function/ Department:  Credit Card Sales

Job Purpose:

Drive Business goals as per Business requirements. Strong focus on Quality, Revenue. Able to work with minimal supervision and deliver expected business outcomes/Service Delivery Standards. Optimize productivity and efficiency of the team. Excellent people management and team building skills 
 

Roles & Responsibilities:

Team Management -- Team Managers are in charge of the team leaders and CSEs whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities Coaching and Mentoring: -- Team Managers are also expected to be great tutors and excellent mentors to their team members Goal Setting and Achievement: -- team Managers would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too
Multitasking:-- Must be able to handle multiple tasks at the same time without errors and mistakes. Other Responsibilities : Drive Business goals as per Business requirements Strong business and stakeholder managing capability. Ability to effectively Collaborate with field teams, internal and external Proven record of high performance in teams managed or other projects/Role managed Very effective Team handling, interpersonal and collaborative skills Good MIS and analytics skills Work to optimize productivity and efficiency for the entire team. Ability to handle escalations and diffuse crisis situations .Strong business Understanding of Asset, Personal and Business Banking products Strong focus on Quality, Revenue, Efficiency and cost management Go getter attitude, self-driven and able to work with minimal supervision and deliver expected business outcomes/Service Delivery Standards

Secondary Responsibilities:  

Ability to effectively collaborate with internal and external teams/stake holders. Ability to manage challenging situations and go the extra mile. Excellent MIS and analytical skills, Ability to effectively collaborate with internal and external teams/stake holders. Ability to manage challenging situations and go the extra mile. Think out of the box for improving customer experience Strong Verbal and written communication skills Connecting work to context.

Education Qualification: 

Graduation: Any Graduation

Experience:  5 to 10 years of relevant experience.

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