Associate, Client Mgmt

4 weeks ago

Mumbai, India Standard Chartered Bank Full time

Role Responsibilities

Strategy

Relationship Management 

Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues. Provide professional customer service to achieve a high percentage of customer satisfaction and retention. Manage the portfolio to de-risk against attrition and achieve stability of book. Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places. Serve as the one-point contact to the High Net Worth customers of the Bank

Sales

Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment Achieve the Targets set in terms of product mix Induction of all new customers brought in by the Branches & Direct Sales team. Achieve “best in class” productivity in order to maximize the efficacy of the sales process. Achieve the budgeted cross sell targets. Aggressive Sales call plans to acquire large prospective customers through referrals. Ensure coverage of customer base in accordance with the approved contact plans. Coordinate customer events for the cluster along with the product team

Sales MIS

Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.) Maintain and update customer information on WMS

Business

NPS & Customer management Ensure that NPS is at least in second quartile as compared to peersUse the online CMP system diligently and achieve > 75% of their require customer contact each month

Processes

Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct.

Risk Management

RISK MANAGEMENT & COMPLIANCE

Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, mis selling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct.

Our Ideal Candidate 

Graduate/ Post Graduate, consistent academic career Extensive sales experience (2 to 5 years) Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Banking knowledge Management Information Skills Good Interpersonal Skills Customer and Service Orientation

Role Specific Competencies

Knowledge of Bank’s products Understanding of front and back-office processes

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