Assistant Front Office Manager

7 days ago

Udaipur, India FAIRMONT Full time
Job Description

  • Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
  • Supervise the Front Office team to ensure optimum occupancy and average room rate to maximize revenue
  • Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
  • Promote internal Hotel sales and in-house facilities and monitor Front Office Marketing techniques in line with FIT marketing program
  • To set up the target and drive the team to achieve an upsell program on Villa, Transportation, SPA, and F&B
  • Maintain inter-departmental relationships to ensure seamless customer service
  • Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
  • Schedule and regularly conduct routine inspections of areas under his/her control
  • Maintain knowledge of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
  • Know system recovery procedures
  • Interpret computer reports
  • Compile statistics for the front office and provide reports relating to that area on the operation of Suite and Villas
  • Continually check the accuracy of guest in-house account
  • Approve upgrades and special amenities
  • Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of departmental employees
  • Conduct comprehensive monthly departmental meetings to include a review of procedures and events that warrant special handling and detailed information
  • Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
  • Maintain all procedures and adhere to them within the company guidelines; in particular with emphasis on hotel credit policy.
  • In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authorities that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
  • Prepares efficient work schedule for Front Office Staff, arranging holidays and vacations, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
  • Works with Talent and Culture on manpower planning and management needs.
  • Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
  • Maintain good relations with vendors and the local community.

Qualifications

Required Skills:

  • Excellent in communication skills when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Hotel.
  • Good formal writing skills
  • Proficient in the use of Microsoft Office and Property Management Syste
  • Problem solving, reasoning, motivating, organizational and training abilities
  • Strong Leadership skills in managing large teams inclusive of both supervisory and staff level
  • Ability to manage complex relationships with other departments

Qualifications:

  • Bachelor’s degree in Hotel Administration, Business Administration or equivalent

Experience:

  • 3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.
  • Experience in Ultra Luxury Hotel or Resort is preferred
  • Exceptional communication skills in English, verbally or written, other languages are great advantage
  • Organized, highly motivated and driven to succeed


Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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