Technical Solutions Engineer

2 weeks ago

Indore, India Webgility Full time
About Webgility:

Webgility is a leading provider of e-commerce automation solutions, empowering businesses to simplify and streamline their operations. Our mission is to deliver innovative and reliable tools that help our clients succeed in the digital marketplace. We foster a collaborative and dynamic work environment where creativity and excellence thrive.

Job Description:

Overview: Webgility is seeking a talented and versatile Solutions Engineer to join our R&D team. This role involves assessing partnership opportunities, reviewing technical integrations, assisting product teams with new feature analysis, and providing technical support to our customers. The ideal candidate will possess strong technical skills, excellent communication abilities, and a keen understanding of customer needs.

Key Responsibilities:

  1. Technology Assessment:
    • Review and manage technical integrations with third-party systems and services.
    • Ensure seamless integration of Webgility's solutions with external platforms.
    • Troubleshoot and resolve any issues related to integrations.
    • Collaborate with partners to understand their technical requirements and ensure compatibility with Webgility's solutions.
  2. Feature Analysis & Product Support:
    • Assist product teams in analyzing and defining new features.
    • Provide technical input and feasibility assessments for proposed features.
    • Collaborate with product managers to ensure alignment with technical capabilities and customer needs.
  3. Customer Technical Support:
    • Serve as a technical point of contact for customer support issues.
    • Troubleshoot and resolve technical problems reported by customers.
    • Provide timely and effective technical support to ensure customer satisfaction.
  4. Documentation & Training:
    • Create and maintain technical documentation for integrations and features.
    • Provide training and support to internal teams on new integrations and features.
    • Develop technical resources and guides to assist customers and partners.
  5. Cross-Functional Collaboration:
    • Work closely with engineering, product, and support teams to address technical challenges.
    • Facilitate effective communication and collaboration across departments.
    • Participate in cross-functional projects and initiatives to drive innovation and improvement.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 5+ years of experience in a solutions engineering or similar technical role.
  • Strong technical background with expertise in software development and integrations.
  • Experience with APIs, web services, and cloud platforms.
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively in a fast-paced, dynamic environment.
  • Customer-focused mindset with a commitment to delivering high-quality solutions.
  • Experience with e-commerce platforms and related technologies is a plus.

Why Join Webgility:

  • Opportunity to work on innovative projects in the e-commerce automation space.
  • Collaborative and inclusive work environment.
  • Competitive salary and benefits package.
  • Professional development and growth opportunities.

Webgility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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