Community Manager

2 weeks ago

Coimbatore, India iamneo.ai Full time
The role :The Community Manager will build, grow, and manage our community of tech enthusiasts , ensuring a positive and engaging environment. This role involves relation ship building, content creation, community engagement, and support.
Key Responsibilities:
Community Engagement:
  • Develop and execute strategies to grow and engage our tech training community.
  • Create and manage content (text, images, video) for social media, forums, and online learning platforms.
  • Respond to community comments and inquiries promptly.
Moderation and Support:
  • Monitor and moderate user-generated content and discussions to ensure they adhere to community guidelines.
  • Resolve community conflicts and escalate issues as needed.
Content and Events:
  • Collaborate with the marketing and training teams to create content that supports community engagement initiatives.
  • Organize and host webinars, Q&A sessions, live chats, and virtual meetups.
Analytics and Reporting:
  • Analyze community engagement metrics and provide regular reports on community trends, sentiment, and feedback.
  • Use data-driven insights to improve community strategies and activities.
Relationship Building:
  • Build and maintain relationships with community members, influencers, and brand advocates.
  • Engage key community members to foster a sense of belonging and loyalty.
Feedback and Advocacy:
  • Act as a liaison between the community and the company, providing valuable feedback to internal teams.
  • Advocate for the community’s needs and concerns within the organization.
Qualifications:
  • Bachelor’s degree in Marketing, Communications, or related field from a tier 1 or tier 2 institute.
  • 2+ years of experience in community or social media management.
  • Strong understanding of social media platforms and trends.
  • Excellent verbal and written communication skills.
  • Experience with social media management and analytics tools (e.g., Hootsuite, Sprout Social, Google Analytics).
  • Ability to work independently and as part of a team.
  • Strong organizational and multitasking skills.
  • Passion for technology and education.

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