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Customer Service Representative

1 month ago

Gurgaon, India Foundever Full time

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Customer Service Representative - India - Gurgaon

Req ID#: 190029

Gurgaon, India, IN

Customer Service Representative - India - Gurgaon

Customer Service

About Us

Sitel India Pvt Ltd

SITEL is;
* World€™s Leading BPO.
* Handle 3 million contacts every day.
* 60000 Employees Worldwide.
* 145 centers in 27 countries.
* 350 clients
* 36 languages
* Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row

Job Summary

Answer inbound calls within the guidelines/goals established by the client and management. Consistently archives call quality goals in order to meet client and customer satisfaction goals.

Primary Job Responsibilities

Greetings from SITEL

SITEL is hiring for International Technical Support Voice Process.

Job Details:

1. Age: 18 years to 35 years

2. Minimum Qualification Intermediate (or +2 equivalent).

3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)

4. Experience Any Under Grad or Graduate Freshers.

5. Communication skills: Exceptional Spoken skills in English

6. Shifts: Rotational shifts (Should be comfortable to work in all shifts)

Salary: As per Market Standards

Note: Any candidate applying for this position should be okay to work from the office.

Experience: Any Under Grad/Graduate Freshers can apply.


Job Profile:

1. International Voice (Technical Support)

Responsibility: Provide Technical Support to International Customers Shift Timings: Should be flexible to work in US Rotational Shifts. Desired Skills: Need Excellent Communication skills in English. Must-Havestrong Technical Knowledge(Hardware, Software, and networking Concepts) Working Days: 5 days working Weekly Offs: 2 Week Offs(Rotational and Split) Transport: Home Pickup and Home Drop. Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.

All Interviews will happen over telephonic or Skype.

Note: Any candidate applying for this position should be okay to work from the office.

The selected candidates should be able to join ASAP and have all documents handy for background verification.

You can refer your friends too

Education

High school diploma or equivalent

Experience Target

Call Center experience a plus


Job Segment: Testing, Call Center Representative, Technical Support, Customer Service Representative, BPO, Technology, Customer Service, Operations

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