Technical Consultant – Network

7 months ago


Gurugram, India Getronics Full time

resolve technical issues and thus does not limit to the above with more
involvement like

Manages the design, implementation, and ongoing management of
mainly. Provide reactive/proactive Designated Technical Support to top-tier
customers. Provide configuration review, troubleshooting, and best practices to
named customers. Manage support cases to ensure issues are recorded, tracked,
resolved, and follow-ups are done in a timely manner and reported via
Service desk and Customer. Provide fault isolation and root cause analysis for technical issues. Publish Technical Support Bulletins and other technical
documentation in the Knowledge Base. Gather and retain customer-specific documentation in a secure
location for ease of troubleshooting. Review of technical documentation, troubleshooting guides, etc, and improvement Plans Act on Incidents reported by our network management tools. Act on Incidents reported by the customer (via our service desk) Proactively test & upgrade software on various devices Analyse capacity management reports & propose improvements. Prepare and execute Change requests. Remotely Configure new devices Interact with multiple teams (Helpdesk, Customer, Service
delivery Managers) Communicate & raise incidents to 3the party (vendors / telecom
providers) Propose improvement plans (technical & human activity) Proactively seek guidance from peers and seniors where required. Team presentations on your activities Propose improvements for our network management tools /
Configuration. Analyse reporting before used by Service Delivery Manager
The scope of products/vendors covers –
Primary : Cisco R &S and Data center products, Cisco ACI.
Secondary : Hands-on experience with one of the following firewalls :
PaloAlto /Cisco ASA/FTD/Fortigate
Added Skills but not mandatory: Cisco and Meraki Wireless, Cisco
ISE, DNAC
Core Skills
▪ Minimum 9 years of working relevant experience.
▪ Masters/Graduate degree holder
▪ Security patches and Major upgrades
▪ Be the Lead for Cisco ACI-related activities.
▪ 8 to 12 years of experience in network operations, with a focus on
Cisco ACI and Switching technologies.
▪ In-depth knowledge of ACI fabric management, including APIC, fabric
discovery, and software updates.
▪ Experience in troubleshooting traffic flows, routing, and L3 policies
within an ACI environment.
▪ Strong understanding of micro-segmentation, multi-pod setups, and
multi-site configurations.

▪ Familiarity with backup and recovery procedures for network
infrastructure.
▪ Proficient in documenting network configurations, changes, and
incident resolutions.
▪ Hands-on experience in upgrading ACI components, including APIC
controllers and switches.
▪ Excellent problem-solving skills, attention to detail, and ability to
work independently or as part of a team.
▪ Strong communication and interpersonal skills to collaborate
effectively with cross-functional teams.
▪ Cisco ACI infrastructure management.
▪ Monitoring health and performance. Configuration and software
updates. Fault resolution and optimization.
▪ Hardware lifecycle management. Backup and recovery procedures.
Data protection and recovery plans. Documentation of network
infrastructure.
▪ Troubleshooting and change documentation. Documentation
accessibility and relevance. Implementation of micro-segmentation.
▪ Configuration of User attributes. Design and application of filters,
contracts, and policies. Fabric creation and policy configuration.
▪ North-south L3out connectivity. Provision and configuration of multi-pod environments. Dynamic tunnel establishment for communication.
Configuration of pod spine access policies.
▪ Cisco ACI multi-site configuration and global contracts.
▪ Effective English speaking & writing skills.
▪ Hands-on experience working in an ITIL-structured organisation dealing
with Incident / Change / Problem management.
▪ Awareness ITIL® V3 framework
▪ Documentation (MS Word) & drawing ( MS Visio ) updates
▪ Participating in Team & Customer meetings.
▪ Effective English speaking & writing skills.
Soft Skills
▪ Driven and Customer-focused.
▪ Ability to work well under pressure.
▪ Proactive Attitude
▪ Problem Solving
▪ Excellent Communication – Verbal & Written
▪ Independent and resourceful with minimal supervision
▪ Team player
▪ Take initiative
Certification/Training
▪ Masters/Graduate degree holder
▪ CCIE/CCNP Data Centre (Preferred)
▪ NSE 5 and above/PCNSE/PCNSA, CCNP Security (Desired)



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