Change Manager

2 weeks ago


Noida, India Ericsson Full time

Description

Join our Team

About this opportunity:

We at Ericsson are seeking a dynamic and dedicated Change Manager. The focus of the Change Manager role is to effectively oversee alterations within our customer's infrastructure, ensuring seamless modifications to services and resources by following standard protocols. As a Change Manager at Ericsson, you will take pride in mitigating customer service impacts and driving necessary adjustment to meet evolving customer needs.

What you will do:

- Act as the single point of contact for customers, guiding them through the Change Management process.

- Evaluate and record Change Requests using the dedicated Change Management tool, always ensuring accuracy and completeness.

- Prioritize Change Requests, factoring in potential conflicts and interactions between simultaneous changes.

- Assure all mandatory information is accurately logged within the Change Management tool, including pre/post checks evidence, tests executed, and CAB approval.

- Prepare and present appropriate documentation for Change Advisory Boards (CABs).

- Develop and incorporate contingency measures within Change Requests, guaranteeing a sturdy safety net should alterations not proceed as planned.

The skills you bring:

- Ericsson Operations Engine - Mode Of Operations.

- ITSM Framework.

- Network Configuration And Change Management.

- Change Management Planning.

- MS TOP.

- Technical Documentation.

- Governance, Risk and Compliance.

- Release and change management.

- Change Advisory.

- Change Requests.

- ITIL Framework.

Get Matched

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Job Insights

Based on previously hired candidates

Popular Skills of Previous Hires

Job titles of previous hires

Change Manager

Change Management

Change Management Analyst

Senior Manager

Manager Global

Previous hires also worked at

Bharti Airtel Limited

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What we offer you

Our culture

Built over a century of courageous decisions,
our core values of professionalism, respect,
perseverance and integrity shape everything
we do.

Learning and development

We believe in a growth mindset and that the future belongs to the learners. We offer the freedom and structure to evolve your skillsets, mindsets, and career.

Reward and recognition

We recognise that you should be paid in a fair way and be rewarded for the impact you create. We always aspire to recognize your impact
on our business success.


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