Customer Care Executive

Found in: Talent IN C2 - 2 weeks ago


Mumbai, India Hemocean Outsourcing Full time

Company Overview


Hemocean Outsourcing is a leading staffing and recruiting company with a strong team dedicated to providing training and placement services. We offer top-to-bottom positions with competitive packages and operate year-round to connect graduates with companies.


Job Overview


Hemocean Outsourcing is seeking a skilled and enthusiastic Customer Care Executive - Voice And Non Voice to join our team. This is a full-time position based in Mumbai, Maharashtra, India. The successful candidate will be responsible for handling voice and non-voice customer interactions, including phone calls, emails, and chats. The role requires 1 to 3 years of relevant experience in a customer service or call center environment. If you are a proactive problem solver with excellent communication skills and a passion for providing exceptional customer service, we want to hear from you


Qualifications and Skills


  • 1-3 years of relevant experience in customer service or call center
  • Excellent communication skills in English (both verbal and written)
  • Strong problem-solving and decision-making abilities
  • Ability to prioritize tasks and manage time effectively
  • Knowledge of voice and non-voice customer support processes
  • Proficiency in using communication and CRM tools
  • Ability to work in a fast-paced and dynamic environment
  • Positive attitude and a customer-centric approach
  • Ability to handle customer escalations and difficult situations
  • Familiarity with cold calling and sales techniques is a plus


Roles and Responsibilities


  • Handle inbound and outbound customer interactions professionally and efficiently
  • Assist customers with inquiries, complaints, and requests via phone, email, and chat
  • Document all customer interactions accurately and comprehensively
  • Resolve customer issues and complaints in a timely manner
  • Provide information and guidance to customers about our products and services
  • Ensure customer satisfaction by delivering high-quality service
  • Collaborate with team members to meet individual and team targets
  • Adhere to company policies and procedures
  • Maintain customer database and update customer information
  • Handle customer escalations and coordinate with relevant departments for resolution






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