Operations Processing Senior Associate
7 days ago
Job Description
Activities to be performed
Review and process basic customer transactionsInvestigate and resolve data or account discrepanciesInput, edit and maintain customer account informationEscalate issues in a timely manner to a supervisor – when unable to resolve/ understand customer requestServe as a liaison between company client, end customers and various other stakeholdersDemonstrate good interpersonal and customer relationship skillsDocument all activities and actions required to successfully resolve customer issuesAlways provide efficient and courteous service to customers Apply in-depth knowledge of systems and operations in support of assigned customer group Follow policies and procedures to meet all client, NTT DATA and regulatory requirements, related to billing and payment, release of information, record retention, privacy, and confidentialityRequirement
Open to work in 24 x 7 environment, especially US shifts6+ months of experience using Windows PC applications, including MS Office, which require use of keyboard, screen navigation and awareness of internetAbility to type at minimum 25 WPM with 90% accuracyStrong attention to detail, time management and organizational skills ApplyListen to the story of Employee Voice
Annette Barnabas
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