Senior Process Associate
6 months ago
Job Description
– Senior Process Associate (French) - Document Team
Education/Experience
Minimum – Graduate Minimum1- 2 years of customer service experience in Indian Insurance or International BPOs (Non Voice)
Skills/Knowledge/Competencies
Strong analytical and problem solving skills Good Typing Skills (25 - 30 Words per Minute - Alpha numeric) Strong Mathematical Skills Strong team player Strong written and verbal communication skills in English & French Language Business E-mail writing Strong commitment to customer service and quality Proven ability to work independently and in a team environmentResponsibilities
Process transactions to meet and exceed defined service levels of quality, speed and productivity One is expected to achieve Team targets, after completion of his individual target Follow up on requests that cannot be immediately resolved Escalate issues to management when needed Work with management to set daily priorities to ensure prompt and efficient service Maintain flexibility in a high speed, demanding team environment Identify process improvements to increase efficiencies and streamline processes Actively participate in departmental team meetings and other open forums Assist in department projects and initiatives as needed Solicit and compile information and data related to processing activities Using PC application and functions such as Excel and Word to update and load data setsValues and Behavior
Customer Service Orientation Quality Orientation Appreciation for effective on the job coaching and feedbackJob Category:
Customer Service / OperationsPosting End Date:
06/06/2024-
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