Senior Process Associate

6 months ago


Gurugram, India Sun Life Full time

Job Description

– Senior Process Associate (French) - Document Team

Education/Experience

Minimum – Graduate Minimum1- 2 years of customer service experience in Indian Insurance or International BPOs (Non Voice)

Skills/Knowledge/Competencies

 Strong analytical and problem solving skills  Good Typing Skills (25 - 30 Words per Minute - Alpha numeric)  Strong Mathematical Skills  Strong team player  Strong written and verbal communication skills in English & French Language  Business E-mail writing  Strong commitment to customer service and quality Proven ability to work independently and in a team environment

Responsibilities

Process transactions to meet and exceed defined service levels of quality, speed and productivity One is expected to achieve Team targets, after completion of his individual target Follow up on requests that cannot be immediately resolved Escalate issues to management when needed Work with management to set daily priorities to ensure prompt and efficient service Maintain flexibility in a high speed, demanding team environment Identify process improvements to increase efficiencies and streamline processes Actively participate in departmental team meetings and other open forums Assist in department projects and initiatives as needed Solicit and compile information and data related to processing activities Using PC application and functions such as Excel and Word to update and load data sets

Values and Behavior

Customer Service Orientation Quality Orientation Appreciation for effective on the job coaching and feedback

Job Category:

Customer Service / Operations

Posting End Date:

06/06/2024
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