Relationship Manager

4 weeks ago

Bengaluru, India Hiringlabs Business Solutions Full time
Job Title: Relationship ManagerDiagnosticsOverview:Asa Relationship Manager in the field of Diagnostics your primaryresponsibility is to build and maintain strong relationships withclients healthcare professionals and key stakeholders in thediagnostics industry. You will play a crucial role in understandingclient needs ensuring customer satisfaction and driving businessgrowth. This position requires a combination of sales customerservice and strategic relationshipbuilding skills within thediagnostics sector.KeyResponsibilities:1. **Client RelationshipManagement:** Build and nurturerelationships with existing clients diagnostic laboratories andhealthcare institutions. Understand clientrequirements anticipate needs and provide solutions to enhancecustomer satisfaction. Act as the main pointof contact for clients addressing inquiries resolving issues andensuring a positive customer experience.2. **BusinessDevelopment:** Identify and pursueopportunities for business expansion within the diagnosticsmarket. Collaborate with the sales team togenerate leads pitch services and closedeals. Develop strategies to increase marketshare and achieve revenue targets.3. **ProductKnowledge:** Stay abreast of industry trendsmarket developments and advancements in diagnostictechnologies. Possess indepth knowledge ofthe companys diagnostic products and services to effectivelycommunicate their value to clients.4. **Collaboration andCoordination:** Work closely with internalteams including sales marketing and technical support to ensureseamless service delivery and customersatisfaction. Collaborate withcrossfunctional teams to develop and implement strategies thatalign with business goals.5. **ClientEducation:** Provide clients withinformation about new products services and industry bestpractices. Conduct training sessions orwebinars to educate clients on the benefits and proper use ofdiagnostic solutions.6. **Data Analysis andReporting:** Analyze market trends customerfeedback and sales data to make informed recommendations forbusiness improvement. Prepare regularreports on key performance indicators customer satisfaction andbusiness development activities.7. **Compliance and QualityAssurance:** Ensure compliance with industryregulations and quality standards. Workclosely with relevant stakeholders to address any compliance issuesor quality concerns.8. **Customer FeedbackManagement:** Gather customer feedbacktestimonials and suggestions to continuously improve products andservices. Implement initiatives to enhancecustomer loyalty and retention.Qualifications andRequirements: Bachelors degree in businessmarketing life sciences or a related field.Proven experience in sales account management or businessdevelopment within the diagnostics or healthcareindustry. Strong communication negotiationand interpersonal skills. Knowledge ofdiagnostic products technologies and industryregulations. Ability to travel as needed forclient meetings and industry events.As a Relationship Manager in Diagnosticsyour role is pivotal in fostering positive relationships drivingbusiness growth and contributing to the overall success of thecompany in the diagnostics sector.

healthcare,customersatisfaction,management,business development,data,businessrelationship management,diagnose

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