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Online Reputation manager- Jewellery Brand

4 weeks ago

Mumbai, India bfmhr Full time
JOBDESCRIPTION
Online ReputationManagement (ORM)Executive:
Experience: 1year
Skills:
Excellent written and verbal communicationskills
Working knowledge of exceland google sheets.
Problemsolving and customer servicemindset.
JobDescription:
Monitoring onlineplatforms:
Engage with customersand consider feedback to maintain a positive brand image andefficaciously address customer concerns on platforms like WhatsAppFacebook Pinterest and Instagram. Craft timely and appropriateresponses to customer reviews comments and inquiries demonstratinga commitment to customer satisfaction and addressing concernseffectively.
Online ReputationManagement (ORM)efforts:
Implementing crisismanagement strategies fostering relationships collaboration withcrossfunctional teams and consistently refine through trendawareness.
Handle customerenquiries
Proficiently addressinbound calls & messages provide comprehensive informationon ongoing company offers and jewelry products and convert thoseinquiries into valuable leads through effective communication andengagementstrategies.
Reporting:
Producingcomprehensive business reports related to all the lines ofbusinesses highlighting the ORM teams impact on lead generation.Proficient in Excel and Google Sheets for business reporting andtracking leads from diverse sources andcampaigns.
Implement CRMstrategies:
Effectively implementstrategies to boost store visitors and generate new leads. Workalong with HOA and SMM on campaigns and events. Provide managementwith insights on online reputation brainstorm and implement ideason generating maximum inbound and outbound leads through variousschemes campaigns and offers for a seamless customerexperience.
Expertly curate anddecide on gifts for both international and domestic customers whilemeticulously maintaining a count and ensuring topnotch qualitycontrol.
Lead customercommunication
Managing Googlereviews to further refine the company s online reputation ensuringa positive digital presence. Proactively and timely manageInstagram Facebook WhatsApp comments and DMs. Regularly monitorvarious online platforms including social media review sites forumsand other digital channels to stay abreast of conversations andmentions related to ourbrand.

JOBDESCRIPTION Online Reputation Management (ORM) Executive:Experience: 1 year Skills: Excellent written and verbalcommunication skills Working knowledge of excel and google sheets.Problem solving and customer service mindset. Job Description:Monitoring online platforms: Engage with customers and considerfeedback to maintain a positive brand image and efficaciouslyaddress customer concerns on platforms like WhatsApp, Facebook,Pinterest, and Instagram. Craft timely and appropriate responses tocustomer reviews, comments, and inquiries, demonstrating acommitment to customer satisfaction and addressing concernseffectively. Online Reputation Management (ORM) efforts:Implementing crisis management strategies, fostering relationshipscollaboration with cross-functional teams, and consistently refinethrough trend awareness. Handle customer enquiries Proficientlyaddress inbound calls & messages, provide comprehensiveinformation on ongoing company offers and jewelry products, andconvert those inquiries into valuable leads through effectivecommunication and engagement strategies. Reporting: Producingcomprehensive business reports related to all the lines ofbusinesses, highlighting the ORM team's impact on lead generation.Proficient in Excel and Google Sheets for business reporting andtracking leads from diverse sources and campaigns. Implement CRMstrategies: Effectively implement strategies to boost storevisitors and generate new leads. Work along with HOA and SMM oncampaigns and events. Provide management with insights on onlinereputation, brainstorm and implement ideas on generating maximuminbound and outbound leads through various schemes, campaigns andoffers for a seamless customer experience. Expertly curate anddecide on gifts for both international and domestic customers whilemeticulously maintaining a count and ensuring top-notch qualitycontrol. Lead customer communication Managing Google reviews tofurther refine the company s online reputation, ensuring a positivedigital presence. Proactively and timely manage Instagram,Facebook, WhatsApp comments and DMs. Regularly monitor variousonline platforms, including social media, review sites, forums, andother digital channels, to stay abreast of conversations andmentions related to our brand.

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