Team Lead

6 months ago

Jaipur, India Equiniti Full time

Management Level

G

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specializing in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.

Job Purpose

To lead a team, utilizing available resource in order to deliver a quality service to customers in line with agreed standards. Oversee and support the work of other colleagues where required. Contribute to the overall planning and workflow of the department.

Core Responsibilities

Organize, plan, control and monitor workflow, coordinating resource to ensure that the daily workload is consistently completed in line with agreed service standards.Monitor the performance of the team, recommending and implementing changes to the way in which the team operates to improve service quality and process efficiency supporting line management in the implementation of centrally driven changes when required.Input into the development of individual team members, ensuring cross training is carried out and there is sufficient knowledge and resource to cover absences.Work alongside the US operational team to ensure communication and operations are aligned.Recognize and analyze trends in problem occurrence and workflow, investigate further when appropriate and implementing changes or coordinating support from other parties to resolves matters and minimize the risk of re-occurrences.Monitor the team compliance with internal policies, procedures, external regulations and data security, report or escalating non-conformance as necessary.Ensure that the operational unit works to support our quality policy, information security policy and all aspects of our Integrated Management System.Support the team deliverable by undertaking a range of roles and tasks when required.Pursue personal development of skills and technical knowledge to adapt to the changing business environment.

Suggested Performance Measures

Successful completion of task and achievements of agreed service standardsEffective use of resourcesAccuracy and volume of team’s workDevelopment of knowledge, competence and skills of self and teamAdherence to procedures, policies and Integrated Management System requirementsQuality of recommendations for continuous improvementEffectiveness of change management and communicationEffective communication with team stakeholders.

Key Competencies

Deliver quality to our customers.Drive to improve results and standardsWorking togetherTaking ownership and responsibilityLeadershipTechnical proficiency

Skills

English Oral Communication:

Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon.Explains the reasoning behind what is being said to ensure understanding and acceptance.

English Written Communication:

Produces clear and concise reports and other written material (both draft and final form) usually of a detailed and sometime technical nature, which are understandable to those with or without knowledge of the subject matter.

Self / Work Organization:

Uses basic time management techniques to plan, manage and prioritize own work effectively, making most efficient use of the time available.Plans, co-ordinates and controls the work and resources of the team.

Performance Review & Development:

Objectively assess the performance of others in accordance with the process, assessing capabilities and potential.Give constructive feedback in order to identify individual’s development needs.Maintain consistency and fairness throughout the process.

Change Management:

Communicate and explain change effectively.Plan and implement changes gaining commitment and understanding, minimising disruption to our service.

Organizational Awareness:

Has a very good understanding of the Group’s overall aims, structures, policies and culture, together with a good knowledge of the policies, operations, systems and relevant strategies pertaining to specific areas of the business.Able to assess the impact of change on products, systems, processes and people.Develop and maintain relationships with key contact in all relevant areas.

Environmental Awareness:

Has a good understanding of the business environment in which Equiniti operates and of industry best practice.Has a good awareness of the likely impact of economic, political, social and regulatory change on Equiniti’s business and overall aims, including relevant IT industry developments.Maintain an understanding of competitor services and initiatives and how they may be turned to advantage.

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives.Business-related certification expense reimbursementComprehensive Medical Assurance coverage for dependents & Parents.Cab transport for staff working in UK & US shifts.Accidental & Life cover 3 times of concerned CTC.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.

  • Sales Team Lead

    1 month ago

    Jaipur, Rajasthan, India FINAGG Technologies Private Limited Full time

    Company OverviewFINAGG Technologies Private Limited is a leading Fin-Tech organization that aims to revolutionize the lending market. With a strong foundation in the finance industry, our team has successfully led VC funded organizations in the past. We are trusted by numerous corporate houses in India and are committed to empowering SME/MSME and retailers...

  • Sales team lead

    5 days ago

    Jaipur, India Thrillophilia.com Full time

    Job Description: Team Lead - Sales Location: Jaipur Company: Thrillophilia Role Overview: As a Team Lead - Sales at Thrillophilia, you will oversee and manage a team of sales executives, drive revenue growth, ensure customer satisfaction, and meet business targets. You will be responsible for end-to-end sales operations, managing leads, and...

  • Sales Team Lead

    1 week ago

    Jaipur, India Thrillophilia.com Full time

    Job Description: Team Lead - SalesLocation: JaipurCompany: ThrillophiliaRole Overview:As a Team Lead - Sales at Thrillophilia, you will oversee and manage a team of sales executives, drive revenue growth, ensure customer satisfaction, and meet business targets. You will be responsible for end-to-end sales operations, managing leads, and fostering a...

  • Sales team lead

    6 days ago

    Jaipur, India Thrillophilia.com Full time

    Job Description: Team Lead - SalesLocation: JaipurCompany: ThrillophiliaRole Overview:As a Team Lead - Sales at Thrillophilia, you will oversee and manage a team of sales executives, drive revenue growth, ensure customer satisfaction, and meet business targets. You will be responsible for end-to-end sales operations, managing leads, and fostering a...

  • Reservation Team Lead

    3 weeks ago

    Jaipur, Rajasthan, India AccorHotel Full time

    Main Responsibilities:The successful candidate will be responsible for ensuring that all aspects of our hotel's accommodation operations run smoothly and efficiently.Administration: The Reservation Team Lead will be responsible for liaising with various departments to ensure seamless coordination and adherence to our hotel's policies.Customer Service: They...

  • Sales Team Lead

    1 week ago

    Jaipur, India Thrillophilia.com Full time

    Job Description: Team Lead - Sales Location: Jaipur Company: Thrillophilia Role Overview: As a Team Lead - Sales at Thrillophilia, you will oversee and manage a team of sales executives, drive revenue growth, ensure customer satisfaction, and meet business targets. You will be responsible for end-to-end sales operations, managing leads, and...

  • Sales Team Lead

    1 week ago

    Jaipur, India Thrillophilia.com Full time

    Job Description: Team Lead - Sales Location: Jaipur Company: Thrillophilia Role Overview: As a Team Lead - Sales at Thrillophilia, you will oversee and manage a team of sales executives, drive revenue growth, ensure customer satisfaction, and meet business targets. You will be responsible for end-to-end sales operations, managing leads, and fostering a...

  • Sales Team Lead

    1 week ago

    Jaipur, India Thrillophilia.com Full time

    Job Description: Team Lead - SalesLocation: JaipurCompany: ThrillophiliaRole Overview:As a Team Lead - Sales at Thrillophilia, you will oversee and manage a team of sales executives, drive revenue growth, ensure customer satisfaction, and meet business targets. You will be responsible for end-to-end sales operations, managing leads, and fostering a...

  • Reservation Team Lead

    5 days ago

    Jaipur, Rajasthan, India Accor Full time

    Company OverviewFairmont Jaipur is a leading hospitality brand that offers an unparalleled guest experience.About the RoleWe are seeking a highly skilled and experienced Reservation Team Lead to join our team. The successful candidate will be responsible for overseeing the reservations function and ensuring accurate positioning of the hotel in terms of...

  • Sales Team Lead

    4 weeks ago

    Jaipur, Rajasthan, India Hyatt Corporation Full time

    Sales Team LeadAs a Sales Team Lead at Hyatt Regency, you will play a key role in assisting the efficient running of the sales department in line with the company's corporate strategies and brand standards. This includes meeting employee, guest, and owner expectations.ResponsibilitiesAssist in the development and implementation of sales strategies to...

  • Reservations Team Lead

    4 weeks ago

    Jaipur, Rajasthan, India Accor Full time

    At Accor, we are looking for a skilled Reservations Manager to oversee the reservations function of our hotel, ensuring accurate positioning and occupancy levels.Key Responsibilities:Close collaboration with the Revenue Manager to optimize revenue and occupancy.Support the team in providing efficient services and a seamless guest experience.Foster a...

  • Reservations Team Lead

    2 weeks ago

    Jaipur, Rajasthan, India Anantara Full time

    Job Title: Reservations Team LeadAbout the Role:We are looking for a highly skilled Reservations Team Lead to join our team at Anantara. The successful candidate will be responsible for managing the daily operations of the Reservations Department, ensuring the smooth running of the department and achieving department objectives.Key Responsibilities:Manage...

  • Mobile Team Lead

    1 month ago

    Jaipur, Rajasthan, India Ginger Webs Pvt. Ltd. Full time

    Role: Tech Lead - MobileJob Summary:Ginger Webs Pvt. Ltd. is seeking a skilled Mobile Team Lead to oversee the development of mobile applications. The successful candidate will have 6 years of experience in mobile development and 2 years of experience as a team leader. Responsibilities include developing applications for Android and iOS platforms,...

  • Reservation Team Lead

    1 month ago

    Jaipur, Rajasthan, India Anantara Full time

    Job SummaryWe are seeking a skilled Reservation Team Lead to join our team at Anantara. As a key member of our front desk team, you will be responsible for ensuring seamless room booking experiences for our guests.Key ResponsibilitiesProvide exceptional guest service and ensure a smooth room booking process.Lead a team of reservation agents and provide...

  • Product Team Lead

    6 days ago

    Jaipur, India Thrillophilia.com Full time

    Location: Jaipur, Rajasthan (On-site)Experience: 5+ yearsThrillophilia is a leading platform for unique travel experiences, offering curated adventures and activities across the globe. Our tech team is at the heart of building seamless, scalable, and innovative solutions for our users and partners.We are looking for a Product Team Lead - Tech to drive...

  • Product team lead

    6 days ago

    Jaipur, India Thrillophilia.com Full time

    Location: Jaipur, Rajasthan (On-site)Experience: 5+ yearsThrillophilia is a leading platform for unique travel experiences, offering curated adventures and activities across the globe. Our tech team is at the heart of building seamless, scalable, and innovative solutions for our users and partners.We are looking for a Product Team Lead - Tech to drive...

  • Engineering Team Lead

    4 weeks ago

    Jaipur, Rajasthan, India Sastra Group Full time

    Engineering Team Lead OpportunityAt Sastra Group, we're seeking an experienced Engineering Team Lead to join our dynamic retail technology team based in Jaipur, India.This is a unique chance to accelerate your career with a pioneering retail tech business that leverages AI to unify online and offline customer journeys.Key Responsibilities:Develop and enhance...

  • Butler Team Lead

    1 month ago

    Jaipur, Rajasthan, India AccorHotel Full time

    Job Summary:The Butler Team Lead is responsible for leading and guiding the Butler team to provide exceptional service to guests. This role requires strong leadership practices to motivate and recognize team members, as well as the ability to transfer knowledge and responsibility to other team members to improve the team experience.Key Responsibilities:Lead...

  • Restaurant Team Lead

    2 days ago

    Jaipur, Rajasthan, India Tortoise Livelihood Private Limited Full time

    About UsTortoise Livelihood Private Limited, a renowned hospitality company in Jaipur, values morality and discipline.We operate unique food outlets like Zolocrust, Airr Toast, and The Library, prioritizing customer care and satisfaction. Our team thrives on discipline, fun, and breaking records while supporting each other to achieve common objectives and...

  • Sales Team Lead

    3 weeks ago

    Jaipur, Rajasthan, India Paytm Full time

    About Us: Paytm is a leading digital payments and financial services company in India. It aims to drive consumers and merchants to its platform through various payment use cases. The company offers services like utility payments and money transfers to consumers, while empowering them to pay via Paytm Payment Instruments.About the Role:Plan and schedule...