Manager - Seller Operations

4 weeks ago

Bengaluru, India Flipkart Full time
Health+:
Flipkart Health+ is a health tech start-up on a mission of making healthcare affordable & accessible to
millions of Indians across the country. The company aspires to cater to a variety of healthcare needs of
consumers including Pharmacy, Diagnostics, Tele-Medicines et al. via a unique Online plus Offline Model.
Flipkart Health+ aspires to simplify the consumer needs and help them lead healthier lives. Flipkart
Health+ is a fast paced dynamic yet people centric organization. We truly believe that diverse perspectives and inclusivity will enable Flipkart Health+ to have an immense impact in the healthcare industry. We value the entrepreneurial spirit and appreciate the unique competencies that each person brings to the company.

This is a key role of channel management for Flipkart Health+. Health Buddies are sellers on the Flipkart Health+ platform and this person will be responsible for seller management and driving initiatives to scale business. This team manages the Seller on the platform and drives complex, multi-phased projects by leading cross-functional teams to define, scope, plan, execute and deliver exceptional business value on time.

About the role:

The role will encompass end to end management right from -.

Seller Management
Working closely with the regional Seller/Partner base to build and grow their business on platform.
Working with sellers and Marketing team to drive on ground activities
Develop and deploy incentives/commissions for sellers
Resolving seller and customer issues

Seller Operations
Own the terms of Operations with the Seller partner to plan, track, and improve on the operations metrics like O2A (Order to Approval), Breach, SLAs, Customer Promise etc.
End to End ops and business management for the channel partners with the internal stakeholders like
Supply chain, product & technology team, Accounts etc.

Planning & Trade Marketing
Sales planning and Forecasting on a monthly and quarterly basis.
Making growth plans at seller level and define the roadmap to achieve the same
Develop and drive programs to improve key shapeable metrics for platform
Impeccable in store presence and promotional campaigns to drive seller effectiveness and sustainable
sales growth

Program Management
Coordinate with stakeholders across functions to enable support for the channel and programs
Close working relationships with on-field sales teams and driving adherence to processes and systems

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