Compliance Sr Operations Manager
1 month ago
At Coinbase, our mission is to, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
You’ve got positive energy. You’re optimistic about the future and determined to get there. You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web ; You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow. You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job. You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission. You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.As an Operations Manager for CX operations, you’ll lead a team of Group managers and experienced customer support professionals to deliver a world class experience for Coinbase customers across CX verticals (Retail Enhanced Due Diligence, Transaction Monitoring & Retail Screening,). You will be responsible for the delivery and execution of customer support, monitoring service quality, and implementing process improvements to ensure seamless operations. This role entails building, growing, and managing a high-performing and diverse team across multiple locations, with a focus on achieving production & quality KRAs.
You will collaborate with other global leaders, internal stakeholders to achieve a seamless customer experience and scale in a thoughtful, effective way.. The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned. Success in this role requires ability to work at all levels of detail to accomplish team and organization goals. He or she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company. The ideal candidate actively seeks to understand Coinbase core business values and initiatives, and translates those into everyday practices.
What you’ll be doing (ie. job duties):
Responsibility for executing strategic plans and meeting operational and business goals, with a focus on AML or Financial Crime Compliance knowledge experience. Has a background in quantitative decision-making, driving business/operations metrics, and overseeing control systems to prevent or deal with violations of legal guidelines and internal policies. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision in a fast-paced environment, while evaluating the efficiency of controls and continuously improving them. Strong analytical, mediation, and problem resolution skills, revising procedures, reports, etc. periodically to identify hidden risks or non-conformity issues. Demonstrated leadership with efficient execution, supporting a culture of ownership, continuous learning with positive energy, and effectively leveraging the team to solicit ideas and understand problems and challenges. Establishes objectives and metrics for quality, productivity, and customer experience, executing specific people programs on coaching and development and team engagement. Focus on growth opportunities throughout the organization, including development of managers and leads and learning opportunities across multiple subject areas. Thoughtfully delegate tactical responsibilities and set clear performance expectations across the organization, driving continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives, including overseeing control systems and leveraging technology and automation. Responsible for monitoring audits, internal audits, 2nd LOD reviews, and executive escalations, while representing the Team to drive efficiencies and process improvements company-wide.What we look for in you (ie. job requirements):
Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base. Minimum of 10+ years of financial services, technology, or customer support, with a focus on delivering differentiated support strategies, AML or Financial Crime Compliance knowledge experience, and overseeing control systems. Minimum of 6+ years of direct management experience, understanding of banking regulations, payment processes, compliance, consumer, and/or institutional operations. Proven experience as a compliance manager with in-depth knowledge of the industry’s standards, regulations, and best practices, including revising procedures and reports periodically. Experience building support strategies and scaling teams across multiple workflows and processes (Due Diligence, Transaction Monitoring), managing partnerships, and maintaining cross-functional relationships both vertically and horizontally. Strong communication skills to effectively convey information across functions and regions, and an analytical mind able to identify complexities of procedures and regulations. Track record of employee development, emphasis on selection and retention, and flexibility and adaptability to meeting the evolving needs of a high-growth and fast-paced organization. Travel requirements up to 10% to Coinbase offices and vendor locations, fluency in spoken and written English. Willing to work from an office at Hyderabad, India.Nice to haves:
Knowledge of the Crypto space is nice to have but not required. Effective at engaging with stakeholders across multiple functions and ability to influence without authority Experience in project management, analytics Advanced degree in Compliance, business. Certified compliance professional is a plus Advanced understanding of Google apps, Looker Dashboards, JIRA, Salesforce Service Cloud.
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice . Additionally, Coinbase participates in the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete this to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site a free compatible screen reader .
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined
We have other current jobs related to this field that you can find below
-
Sr. Manager, HR Operations
2 weeks ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeInspire Brands is a fast-growing company with significant opportunity for growth and advancement. The company offers a team-oriented culture, dynamic working environment, and work life balance. The Sr. Manager, HR Operations will support and lead the HR Operations teams based in Hyderabad. The position provides strategic direction and input and ensures the...
-
Sr. Manager
6 days ago
Hyderabad, India vSplash Techlabs Full timeSr. Manager - OperationsWe are seeking a highly motivated and experienced Senior Manager - Operations to oversee the daily operations of our company. As an integral part of our management team, the Senior Manager- Operations will be responsible for ensuring the smooth and efficient functioning of all operational aspects. The ideal candidate should possess...
-
Sr. Manager
2 weeks ago
Hyderabad, India ADP Full timeSr. Manager – OperationsOverview & Scope:Develop and lead day to day operations of a key strategic ADP team in India. Operationally, growth of this team is based on its ability to scale processes so that we can raise the scope and quality of services, while at the same time, improving operating costs and margins. The role entails overall responsibility for...
-
Sr Operations Executive-Reputed Food
2 weeks ago
Hyderabad, Telangana, India Seven Consultancy Full timeJOB DETAILS 1) Assist Operations Manager in making important policy, planning, and strategy decisions.2) Manage everyday operations of outlets and Central Kitchen3) Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.4) Assist Operations Manager in planning for short and long-term goals, including...
-
Sr. Manager
2 weeks ago
hyderabad, India ADP Full timeSr. Manager – Operations Overview & Scope: Develop and lead day to day operations of a key strategic ADP team in India. Operationally, growth of this team is based on its ability to scale processes so that we can raise the scope and quality of services, while at the same time, improving operating costs and margins. The role entails overall...
-
Sr. Manager
3 weeks ago
Hyderabad, India ADP Full timeSr. Manager – OperationsOverview & Scope: Develop and lead day to day operations of a key strategic ADP team in India. Operationally, growth of this team is based on its ability to scale processes so that we can raise the scope and quality of services, while at the same time, improving operating costs and margins. The role entails overall responsibility...
-
Accounting and Compliance Manager
3 weeks ago
Hyderabad, India ServiceNow Full timeJob DescriptionWe are looking for people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily....
-
Compliance manager
7 days ago
Hyderabad, India Gamut HR Solutions Full timeCompany OverviewGamut HR Solutions is a leading HR consultancy firm that specializes in helping individuals find the right kind of job. With a team of dedicated professionals, we provide end-to-end solutions for recruitment, staffing, training, and other HR services. With 2-10 employees, we offer a friendly and supportive work environment where employees can...
-
P&o Operations Compliance
2 weeks ago
Hyderabad, Telangana, India Novartis Argentina Full timeJob ID BR- Mar 20, 2023 IndiaJob Description:2023 will see Sandoz become a standalone organization As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength Those joining Sandoz in the coming months will help shape the future of the company, it's growth, innovation, culture and how Sandoz impacts...
-
Sr Engineer- AGL
2 weeks ago
Hyderabad, Telangana, India GMR Group Full timeJOB PURPOSE Operation & Maintenance of Security & Surveillance systems of Airside Landside at RGIA in a safe cost effective manner with adherence to the rules of BCAS. Support in Operate and maintenance of Airfield Ground Lighting and Security System and ensuring 100% availability on 24X7 basis for uninterrupted operations of RGIA as per DGCA/ICAO...
-
Accounting and Compliance Manager
2 weeks ago
Hyderabad, Telangana, India ServiceNow Full timeJob DescriptionWe are looking for people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily....
-
Accounting and Compliance Manager
2 weeks ago
Hyderabad, Telangana, India ServiceNow Full timeJob DescriptionWe are looking for people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily....
-
Accounting and Compliance Manager
2 weeks ago
Hyderabad, Telangana, India ServiceNow Full timeJob DescriptionWe are looking for people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily....
-
Accounting and Compliance Manager
4 weeks ago
hyderabad, India ServiceNow Full timeJob DescriptionWe are looking for people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily....
-
Sr Engineer- AGL
4 weeks ago
hyderabad, India GMR Group Full timeJOB PURPOSE Operation & Maintenance of Security & Surveillance systems of Airside Landside at RGIA in a safe cost effective manner with adherence to the rules of BCAS. Support in Operate and maintenance of Airfield Ground Lighting and Security System and ensuring 100% availability on 24X7 basis for uninterrupted operations of RGIA as per DGCA/ICAO...
-
Sr Engineer- AGL
4 weeks ago
Hyderabad, India GMR Group Full timeJOB PURPOSE Operation & Maintenance of Security & Surveillance systems of Airside Landside at RGIA in a safe cost effective manner with adherence to the rules of BCAS. Support in Operate and maintenance of Airfield Ground Lighting and Security System and ensuring 100% availability on 24X7 basis for uninterrupted operations of RGIA as per DGCA/ICAO...
-
Compliance manager
1 week ago
hyderabad, India Gamut HR Solutions Full timeCompany Overview Gamut HR Solutions is a leading HR consultancy firm that specializes in helping individuals find the right kind of job. With a team of dedicated professionals, we provide end-to-end solutions for recruitment, staffing, training, and other HR services. With 2-10 employees, we offer a friendly and supportive work environment where employees...
-
Accounting and Compliance Manager
4 weeks ago
hyderabad, India ServiceNow Full timeJob DescriptionWe are looking for people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily....
-
Sr. Manager
2 weeks ago
Hyderabad, Telangana, India CDK Global Full timeWho we are CDK Global is a spun off entity from ADP Inc. Founded as a separate entity in October 2014, With more than 1.7 billion in revenues, CDK Global (NASDAQ: CDK) is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive...
-
Accounting and Compliance Manager
4 weeks ago
Hyderabad, India ServiceNow Full timeJob DescriptionWe are looking for people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily....
