Manager, Enterprise Support, ES

6 months ago

Bengaluru, India AWS India - Karnataka Full time
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services India Pvt Ltd. (AWS India) is carrying on that tradition in India by leading in Amazon’s cloud product line technology called as Amazon Web Services (‘AWS’).

AWS India technical consulting team (Enterprise Support team) is a technology consulting and support team directly working with the biggest start-ups and enterprises in India on their AWS cloud and technology journey. We are the trusted advisor to our customers advising them on operations, architecture and cost optimization as well as working with them on big events and major issues. The team creates history every year as we help our customers scale to ever-bigger numbers and enable some of the biggest events/operations in India and in many cases the world’s records.

Key job responsibilities
AWS India technical consulting team is seeking an Enterprise Support Manager (ESM) to lead the awesome group of Technical Consultants (Technical Account Managers) that we have. The ESM is responsible for customer success as well as hiring, developing and managing a team of the most talented technical account managers in India.

1.) As Enterprise Support Manager, you will lead a team of Technical Account Managers for managing Enterprise support customers.

2.) Our customers are pushing the edge of technology and business for India. As an ESM you will have direct influence on this and need to ensure customers have the right resource for all their technical needs.

3.) As an ESM you will get a chance to work with the most awesome technical and business development people who are passionate about technology. Together, you will help craft strategies, processes and tactics to achieve great customer outcomes as well as expanding the footprint of the Enterprise Support offering.

4.) As an ESM you will collaborate with customer Director and C-level executives to translate business objectives into actionable technical strategies. Focus will be on understanding business goals and developing technical solutions that enable those goals.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND | Gurugram, HR, IND

BASIC QUALIFICATIONS

Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field 7+ years managing technical teams 14+ Yrs of overall Experience

PREFERRED QUALIFICATIONS

• Experience scaling an organization through rapid growth or expansion
• Previous experience in technical account management, business relationship management or consulting
• An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
• Proficient in communicating complex ideas, either with the written word or in presentations
• Record of driving projects to improve support-related processes and the technical support experience
• Experience with AWS service offerings

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