IBA Team Leader

7 months ago

Pune, India Mphasis Full time

Job Description IBA TL Offshore L5

Job Summary –

Team lead will have primary responsibility to deliver the services associated within the scope of agreement

Years of experience needed –

 5-10+ Insurance Broking Experience

Technical / Non-Technical Skills:

Principle Accountabilities

Operational Excellence

 Deliver quality by building a knowledge organisation, leading, and guiding teams to build depth and breadth of technical expertise in Insurance Broker Accounting

 Ensure all required parameters for achievement of Service Levels are complied

 Ensure implementation of quality check in place and maintain quality throughout delivery

 Ensure Maximum productivity and cross utilisation of resources

 Manage Escalations and client interactions as and when required

 Responsible for training and knowledge transfer within the business function

SLAs Management

 Ensure all required parameters for achievement of Service Levels are complied with

 Provide inputs with to the quality and training teams on various aspects to improve productivity

Employee Engagement

Set standards for people excellence and create strategies for development of people and process knowledge

Relationships

Subordinates

 Day to day interaction with team members to review and provide guidance on exceptions

 Weekly interactions with line management to review BAU

Others

Within the company:

 Collaborate with operation managers to identify improvement opportunities and manage escalations

 Participate and proactively contribute to new project related initiatives

 Onboarding new staff (systems, credentials etc)

 Managing attrition

 Separation of staff (Surrender laptops, mobiles, devices, offboarding on systems, Mphasis and Ardonagh)

 Monitoring training

 Managing transport roster

 Team engagement

Outside the company:

 IB: markets and underwriters, intermediaries like Xchanging.

 Clients and the consumer services

Person Specifications

Education

Essential : Graduate/Post Graduate

Training

Essential:

Desirable: Leadership Skills Development

Experience

Essential:

 Credit Control & Aged Debt Management

 Cash Allocation

 Payment Requisition

 Rendering Statements

 Account Reconciliation

Desirable:

 PPW & PPC

 Bureau (Xchanging) & Non-Bureau Processing

 Client Money Calculation & Reporting

 Regulatory Compliance: CASS 5 Rules

 KPI Reporting and Monitoring

Knowledge Essential:

fundamentals of operations management, Insurance Broker Accounting Desirable: Premium Processing

Skills & Abilities

Essential:

 Exceptional communication skills

 Attention to detail

 Analytical and Problem-Solving Skills

 Planning and Organizing

 Resource Management

 Leadership Qualities and Effective Team management team

 Ability to mentor and motivate others

 Relevant skills and experiences are demonstrated in London Specialty general insurance domain

Certifications Needed:

ACII/CII/ London Market certifications would be an added advantage

  • IBA Technician

    7 months ago

    Pune, India Mphasis Full time

    Job Description Employing Entity: Mrald (Mphasis’s dedicated UK Insurance operational services delivery vehicle) Job Summary –  End to end back office service for Insurance Broking Accounts ( IBA)  Perform credit control  Perform cash and payment reconciliation and system allocation  Perform client and insurer statement...

  • Premium Processing Senior Technician

    7 months ago

    Pune, India Mphasis Full time

    Role overview Through personal activities support the day-to-day activities of the wider PP team ensuring delivery of an effective & high-quality PP service for the business it services and ensures the team delivers to agreed SLAs & KPIs by completing work in accurate and timely manner. Responsibilities  Act as referral point for Junior Technicians ...

  • Interior Site Supervisor

    4 months ago

    Pune, Maharashtra, India AFTERSHOCK Full time

    **Job Title**: Interior Site Supervisor **Location**: Pune, Maharashtra **Company**: IBA Company **Salary Range**: ₹25,000 - ₹40,000 per month **Experience Required**: 3-4 Years **Job Type**: Full-time **About IBA Company**: IBA Company is a leading name in the interior design and renovation industry, known for its innovative solutions and high...

  • Team Leader- Front Office

    6 months ago

    Pune, India Hyatt Corporation Full time

    Team Leader- Front Office Hyatt Regency Hyatt Regency Pune IN - MH - PuneFront OfficeEntry Level ManagerFull-timeReq ID: PUN001813Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...

  • CAD Team Leader

    2 weeks ago

    Pune, Maharashtra, India Optellix Private Limited Full time

    Job Title: CAD Team Leader">About Us: Optellix Private Limited is a software development firm that provides 3D visualization and CAD software development services to SaaS businesses worldwide.">Job Description:">We are looking for an experienced CAD customization team leader who can lead our talented team of developers to deliver projects on time. As a team...

  • Digital marketing team leader

    5 days ago

    Pune, India Pioneer Exhibitions And Conventions Management Private Limited Full time

    Company description   Pioneer Exhibitions and Conventions Management Pvt Ltd. is a conference and exhibition industry leader with the management team having over four decades of experience in organizing exhibitions and conference in India.  We specialize in delegate and visitors’ recruitment for international conferences and exhibitions from SAARC...

  • Team Leader

    5 months ago

    Pune, India METRO Global Solution Center IN Full time

    Job DescriptionRole as a team leader in Master Data is of a Front-line manager managing MDM executives in day to day service delivery of the respective country/ies in Customer / Vendor / Article Master Data and controlling function. Acts as a conjunct point in cascading information from both ends between the Assistant Manager and the executives.Leave...

  • Sales Team Leader Position

    2 weeks ago

    Pune, Maharashtra, India Sunil Agrawal and Associates (SAA) Full time

    Sales Team Leadership OpportunityWe are seeking an experienced Sales Team Leader to join our team at Sunil Agrawal and Associates (SAA). This is a unique chance to take on a leadership role in driving business growth and expansion.About the RoleDrive initiatives to expand market share and penetrate new markets.Partner with Talent Acquisition to identify and...

  • Digital Marketing Team Leader

    2 weeks ago

    Pune, India Pioneer Exhibitions and Conventions Management Private Limited Full time

    Company descriptionPioneer Exhibitions and Conventions Management Pvt Ltd. is a conference and exhibition industry leader with the management team having over four decades of experience in organizing exhibitions and conference in India.We specialize in delegate and visitors’ recruitment for international conferences and exhibitions from SAARC for various...

  • Digital marketing team leader

    2 weeks ago

    Pune, India Pioneer Exhibitions And Conventions Management Private Limited Full time

    Company descriptionPioneer Exhibitions and Conventions Management Pvt Ltd. is a conference and exhibition industry leader with the management team having over four decades of experience in organizing exhibitions and conference in India.We specialize in delegate and visitors’ recruitment for international conferences and exhibitions from SAARC for various...

  • Digital Marketing Team Leader

    2 weeks ago

    Pune, India Pioneer Exhibitions and Conventions Management Private Limited Full time

    Company descriptionPioneer Exhibitions and Conventions Management Pvt Ltd. is a conference and exhibition industry leader with the management team having over four decades of experience in organizing exhibitions and conference in India.We specialize in delegate and visitors’ recruitment for international conferences and exhibitions from SAARC for various...

  • Digital Marketing Team Leader

    2 weeks ago

    Pune, India Pioneer Exhibitions and Conventions Management Private Limited Full time

    Company description   Pioneer Exhibitions and Conventions Management Pvt Ltd. is a conference and exhibition industry leader with the management team having over four decades of experience in organizing exhibitions and conference in India.  We specialize in delegate and visitors’ recruitment for international conferences and exhibitions from SAARC for...

  • Team Leader

    5 months ago

    Pune, India METROMAKRO Full time

    Company Description Metro Global Solution Center (MGSC) is internal solution partner for METRO, a € Billion international wholesaler with operations in 31 countries through 661 stores & a team of 93,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34...

  • Team Leader

    7 months ago

    Pune, India Wipro Full time

    Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to...

  • Digital Marketing Team Leader

    2 weeks ago

    Pune, India Pioneer Exhibitions and Conventions Management Private Limited Full time

    Company description Pioneer Exhibitions and Conventions Management Pvt Ltd. is a conference and exhibition industry leader with the management team having over four decades of experience in organizing exhibitions and conference in India. We specialize in delegate and visitors’ recruitment for international conferences and exhibitions from SAARC for...

  • Digital Marketing Team Leader

    2 weeks ago

    Pune, India Pioneer Exhibitions and Conventions Management Private Limited Full time

    Company description Pioneer Exhibitions and Conventions Management Pvt Ltd. is a conference and exhibition industry leader with the management team having over four decades of experience in organizing exhibitions and conference in India. We specialize in delegate and visitors’ recruitment for international conferences and exhibitions from SAARC for...

  • Network Support Team Leader

    3 weeks ago

    Pune, Maharashtra, India YOU Broadband India Limited Full time

    About the RoleWe are seeking a highly skilled Network Support Team Leader to join our team at YOU Broadband India Limited.The ideal candidate will have a minimum of 5-6 years of experience in customer support, preferably in the ISP industry. The role involves leading a team of technical support executives and technicians, with responsibilities including call...

  • Software Development Team Leader

    6 months ago

    Pune, India Hansen Technologies Full time

    About The Role Exciting opportunity for a Software Development Team Leader to join our utilities product division in Pune. In this key role, you will drive the team's ramp-up phase, including recruiting, onboarding, championing processes, and effective team management. This position offers the chance to grow alongside the team while engaging in cutting-edge...

  • Team Leader

    7 months ago

    Pune, India Mphasis Full time

    Job Description Role : Team Leader - Service Desk Location : Pune Job Summary? Looking for Service Desk Team Leader having experience in handling Team along with Customer Escalation and Troubleshooting. Years of Experience Needed:- 6+ Years of Experience SD Team Lead Minimum Education Any Graduate + ITIL certified Requirement Passport...

  • M CAD team leader

    2 months ago

    Pune, India Optellix Private Limited Full time

    Job Description We are looking for an experienced CAD customization Team leader responsible for the development of CAD applications. LocationKolhapur or WFH Requirements 8+ years of development experience in CAD customization Need to have developed applications in multiple CAD packages like SolidWorks, Creo, CATIA, NX, Solid Edge etc. ...