Technical Analyst 4-Support
4 weeks ago
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Career Level - IC4
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
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Technical Analyst 4-Support
4 weeks ago
thiruvananthapuram, India Oracle Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Technical Analyst 4-Support
2 weeks ago
Thiruvananthapuram, Kerala, India Oracle Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Automation Support Analyst
2 weeks ago
Thiruvananthapuram, Kerala, India Allianz Services Full timeThe purpose of this role is to work alongside the developers, process controllers, business analysts, SME's and provide support to the delivery of automation through robotics and the release, control and monitoring of live processes across the business.Working alongside process controllers, developers, Business Analysts and providing support to the control &...
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Automation Support Analyst
4 weeks ago
thiruvananthapuram, India Allianz Services Full timeThe purpose of this role is to work alongside the developers, process controllers, business analysts, SME’s and provide support to the delivery of automation through robotics and the release, control and monitoring of live processes across the business.Working alongside process controllers, developers, Business Analysts and providing support to the control...
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Automation Support Analyst
2 weeks ago
Thiruvananthapuram, Kerala, India Allianz Services Full timeThe purpose of this role is to work alongside the developers, process controllers, business analysts, SME's and provide support to the delivery of automation through robotics and the release, control and monitoring of live processes across the business. Working alongside process controllers, developers, Business Analysts and providing support to the control...
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Technical Support
2 weeks ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeResponsibilities:Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of...
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Automation Support Analyst
4 weeks ago
Thiruvananthapuram, India Allianz Services Full timeThe purpose of this role is to work alongside the developers, process controllers, business analysts, SME’s and provide support to the delivery of automation through robotics and the release, control and monitoring of live processes across the business. Working alongside process controllers, developers, Business Analysts and providing support to the...
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Support Analyst
2 weeks ago
thiruvananthapuram, India CONNECTING 2 WORK Full timeJob Description Our Manufacturing Execution System is a mission-critical system running 24×7 on various locations worldwide. Any issues related to this system will cause a system failure. The Support Desk is our backbone and it provides our client instant support via Email/Phone/Business ticketing application to get the system back on track. ...
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Production Support Analyst
2 weeks ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeResponsibilities: 1. Prioritize incidents, ensuring timely and high-quality resolution. 2. Acknowledge incoming tickets within the specified response SLA. 3. Take ownership and see through all priority customer incidents. 4. Diagnose and provide technical resolutions for system, software, and applicationrelated issues. 5. Conduct root-cause analysis,...
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Production Support Analyst
3 weeks ago
thiruvananthapuram, India CONNECTING 2 WORK Full timeResponsibilities: 1. Prioritize incidents, ensuring timely and high-quality resolution. 2. Acknowledge incoming tickets within the specified response SLA. 3. Take ownership and see through all priority customer incidents. 4. Diagnose and provide technical resolutions for system, software, and applicationrelated issues. 5. Conduct root-cause...
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Technical Support
1 month ago
thiruvananthapuram, India CONNECTING 2 WORK Full timeResponsibilities: ▪ Identifying hardware and software solutions. ▪ Troubleshooting technical issues. ▪ Diagnosing and repairing faults. ▪ Resolving network issues. ▪ Installing and configuring hardware and software. ▪ Speaking to customers to quickly get to the root of their problem. ▪ Providing timely and accurate...
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Business Analyst
2 days ago
thiruvananthapuram, India Zaportiv Full timeBusiness Analyst Required Qualifications Experience: 2-4 years Notice period: Immediate or 2 weeks. Responsibilities Determine and write requirements for projects, through collaboration with Product Owners. Act as requirements owner, directing and coordinating requirements leading to sign off by all stakeholders. Gather, create...
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Technical Product Analyst
2 days ago
Thiruvananthapuram, India Guidehouse Full timeJob Family:Advanced Business Analysis (India)Travel Required:NoneClearance Required:NoneWhat You Will Do: Analyze requirements, developer experiences, performance metrics, and infrastructure trendsAssist and facilitate Agile development processes and maintain clear, actionable JIRA workflowsWork closely with Technical Product Managers (TPMs) to define...
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Technical Support Engineer
2 weeks ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob Description Job Description: Day-to-day management and administration of the G Suite platform Provide support for Google Apps suite including applications like GADS, GASMO, SSO, Sites Development of Google-based tools, such as forms, sites and document libraries Ensuring accurate and timely resolution for assigned issues Providing front...
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Technical Support Engineer
4 weeks ago
thiruvananthapuram, India CONNECTING 2 WORK Full timeJob Description Job Description: Day-to-day management and administration of the G Suite platform Provide support for Google Apps suite including applications like GADS, GASMO, SSO, Sites Development of Google-based tools, such as forms, sites and document libraries Ensuring accurate and timely resolution for assigned issues ...
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Technical Support Engineer
2 weeks ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob DescriptionJob Description:Day-to-day management and administration of the G Suite platformProvide support for Google Apps suite including applications like GADS, GASMO, SSO, SitesDevelopment of Google-based tools, such as forms, sites and document librariesEnsuring accurate and timely resolution for assigned issuesProviding front line end user support...
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Senior Business Analyst
7 days ago
thiruvananthapuram, India Zaportiv Full timeSenior Business Analyst Responsibilities: Collaborate closely with Product Owners to determine and articulate advanced-level requirements for projects. Act as the primary requirements owner, directing and coordinating comprehensive requirements processes leading to unanimous sign-off by all stakeholders. Oversee the gathering, creation of...
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Business Analyst
2 weeks ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob DescriptionJob DescriptionWe are looking for talented and self-driven person as ourBusiness Analystto work with our product development team and with our customers to provide on-time product support and hand-holding. Those who are interested, please go through our job requirement below.Key ResponsibilitiesManage SaaS & Enterprise customer accounts...
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Business Analyst
2 weeks ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob Description Job Description We are looking for talented and self-driven person as our Business Analyst to work with our product development team and with our customers to provide on-time product support and hand-holding. Those who are interested, please go through our job requirement below. Key Responsibilities Manage SaaS & Enterprise...
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Senior Business Analyst
2 weeks ago
Thiruvananthapuram, Kerala, India Polus Solutions Full timeResponsibilities : Collaborate closely with Product Owners to determine and articulate advanced-level requirements for projects. Act as the primary requirements owner, directing and coordinating comprehensive requirements processes leading to unanimous sign-off by all stakeholders. Oversee the gathering, creation of mockups, and documentation of complex...