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MES Support

4 months ago

Chennai, India Sanmina Full time

Job Description

Programmer/Analyst 3

42Q is looking for Application Support Analysts/Cloud MES Support Specialists to join our expanding team at a successful, dynamic software company, specialising in advanced MES Solutions to EMS companies and other industries. The Support specialist will be diagnosing and driving issues to the appropriate resolution, with minimal
downtime to the end user. Responsible for engaging other support groups when required.


Responsibilities:
• Ensuring that client systems are fully operational and any possible loss of service is restored in a timely and efficient manner.
• Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times.
• Problem determination, workaround resolution, root cause analysis.
• Deployment of service releases, patches, requests and customizations.
• Providing technical support to teams within the organization, and to external clients when required.
• Assisting with systems integrations.
• Managing tickets system and ensuring a comprehensive database of queries and resolutions is kept up to date.
• Identifying and resolving technical issues.
• Participating in Server/Database migrations.


Qualifications Required: 
• 6 to 8 years of experience in a support or customer service role or similar experience.
• Firm grasp of Structured Query Language (SQL). Preferred is PostgreSQL.
• Linux advanced user.
• Handling web servers like Apache tomcat which includes web application deployments and intensive
troubleshooting.
• Knowledge on portal frame-work like Liferay.
• Basic knowledge of Java.
• Basic/intermediate knowledge in API testing/troubleshooting.
• Knowledge of ERP systems is desirable (Oracle, SAP, NetSuite, etc).

• Basic knowledge on IIoT.
• Knowledge on the developer tools in chrome/firefox.
• Flexibility to work after hours/weekends when required.
• Excellent English communication skills.
• Bachelor’s degree