Senior Technical Specialist

2 months ago


Bengaluru, India Microland Full time

Required Skills
Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications

Education Qualification :
Diploma

Certification Mandatory / Desirable :
Technology | IT Certifications | HDI Certification | ITIL Foundation

Details:
1. Handle incoming calls, emails and chat from the user may require working on rotational shift
2. Ability to comprehend end users from International locations over the phone
3. Recording, classifying and prioritizing tickets
4. Providing initial support and troubleshooting based on Knowledge Base articles
5. Taking a remote of an end users’ machine if required while troubleshooting
6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support
7. Monitoring the status and documenting the progress towards resolution of all open tickets
8. Keeping affected users informed about the progress.
9. Resolution confirmation and closure of tickets within the SLA

Technical Skills:
1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11
2. Understanding of desktop applications, installation and uninstallation
3. Ability to support users in business applications based on SOP’s
5. Troubleshooting Desktop/Application remotely
6. Ability to carry out Disk management, Disk Encryption, Wireless configuration
7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP
8. Ability to Install and configure email client, troubleshoot connectivity issue

Backup and Recovery:
1. Technical understanding of native backup management tools and different types of backups.
2. Ability to provide SOP based support for configuring and troubleshooting backup related issues
3. Basic Networking

Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)



  • Bengaluru, Karnataka, India ABB Full time

    Senior Technical Specialist - PM DrivesTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Bengaluru, India Synoris Information Systems Pvt Ltd Full time

    Technical Specialist / Senior is a leading software company dedicated to providing innovative solutions to enterprise solutions. We are currently seeking a highly skilled and experienced Technical Specialist / Senior Developer to join our dynamic team. This position offers an exciting opportunity to contribute to the development and enhancement of our...

  • Technical Specialist

    1 month ago


    Bengaluru, Karnataka, India ABB Full time

    Technical Specialist - Offshore WindTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Technical Specialist

    3 weeks ago


    Bengaluru, Karnataka, India NatWest Digital X Full time

    Join us as a Technical Specialist AnalystThis is a rewarding opportunity for a passionate and driven analyst to join our businessWe'll look to you to apply your specialist skill and knowledge to solve business problems and produce working solutions that will make a difference to our customers and the bankHone your technical expertise in a collaborative,...


  • Bengaluru, Karnataka, India ABB Full time

    Senior Technical Specialist-Metals, Long product AutomationTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...


  • Bengaluru, Karnataka, India ABB Full time

    Technical Specialist - Cabinet Hardware Design and FabricationJoin the dynamic team at ABB and be part of a global movement towards a more sustainable and productive future for society and industry.At ABB, we are committed to fostering diversity and inclusion in all aspects, embracing individual differences across gender, LGBTQ+, abilities, ethnicity, and...

  • Senior Specialist

    2 weeks ago


    Bengaluru, India Talent500 Full time

    Role Title – Global Capability Center / Global Delivery Center – Treasury Projects & Operations Sr. Specialist Job Grade - 9 Company - New Healthcare Company. The Impact You Will Make in this Role: As a Treasury Operations Senior Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and...


  • Bengaluru, India Tekion Corp Full time

    About Us: Tekion is a leading technology company revolutionizing the automotive retail industry. We‘re dedicated to creating innovative solutions that empower dealerships and transform the customer experience. As we continue to grow, we‘re seeking a talented Senior Documentation Specialist to join our dynamic team. Position Overview: We are looking...


  • Bengaluru, Karnataka, India Ansys Software Pvt Ltd Full time

    Apply for Senior Product Specialist RedHawk Job Details Ansys, Career Progress Consultants in Bengaluru/ Bangalore for 3 - 5 Year of Experience on


  • Bengaluru, India Tekion Corp Full time

    About Us: Tekion is a leading technology company revolutionizing the automotive retail industry. We're dedicated to creating innovative solutions that empower dealerships and transform the customer experience. As we continue to grow, we're seeking a talented Senior Documentation Specialist to join our dynamic team.Position Overview: We are looking for a...


  • Bengaluru, India Papaya Global Full time

    Papaya Global is an established B2B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll category with game-changing, disruptive technology. Papaya Global is reinventing workforce management, global payroll, and payroll payments to remove the friction of complexity and regulation. Our automated platform helps companies hire, onboard,...


  • Bengaluru, India Papaya Global Full time

    Papaya Global is an established B2B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll category with game-changing, disruptive technology. Papaya Global is reinventing workforce management, global payroll, and payroll payments to remove the friction of complexity and regulation. Our automated platform helps companies hire, onboard,...


  • Bengaluru, India Software AG Full time

    We help you create effortlessly connected experiences for your customers, employees and partners with an enterprise-grade iPaaS that integrates anything, anywhere, any way you want. By bringing application, data, API and B2B integration together in the same generative AI-enabled platform, you can run a high-performing enterprise and constantly improve it...


  • Bengaluru, Karnataka, India ABB Full time

    Technical Specialist- Hydrogen ProcessTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Bengaluru, Karnataka, India NTT Data Vertex Software Inc. Full time

    Apply for Sales Operations Senior Specialist, Career Progress Consultants in Bengaluru/ Bangalore for Year of Experience on


  • Bengaluru, Karnataka, India PROGRESS SOFTWARE Full time

    Apply for Social Media Specialist, Senior, Career Progress Consultants in Bengaluru/ Bangalore for 4 - 6 Year of Experience on


  • Bengaluru, Karnataka, India NTT Data Vertex Software Inc. Full time

    Apply for Software Development Senior Specialist, Career Progress Consultants in Bengaluru/ Bangalore for 5 - 9 Year of Experience on

  • Chief Medical Officer

    4 weeks ago


    Bengaluru, India Kites Senior Care Full time

    **Homecare**: - Conduct clinical assessment and create a care plan for all new clients for homecare and monitor progress. - Discuss clinical updates with the team regularly. - Guide the team in achieving the planned clinical outcomes of all patients under the care of KITES Senior Care - Online consultation for homecare clients on appointment - Conduct...


  • Bengaluru, India Simplotel Technologies Full time

    About Simplotel :Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through...


  • Bengaluru, India Tekion Corp Full time

    About Us: Tekion is a leading technology company revolutionizing the automotive retail industry. We're dedicated to creating innovative solutions that empower dealerships and transform the customer experience. As we continue to grow, we're seeking a talented Senior Documentation Specialist to join our dynamic team.Position Overview: We are looking for a...