Technical Support Delivery Analyst(Adaptive Planning Integration)

5 months ago

Pune, India Workday India Private Limited Full time

About the Role

The Workday Adaptive Planning Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. The support analyst is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product and making sure that customers get timely updates. The ideal candidate has experience working within a SaaS support organization, enjoys working with customers, has some understanding of programming, and has experience working on SasS based enterprise web applications.

About You

Basic Qualifications

5+ years’ experience in a Support related role with 2+ years’ experience supporting Integrations, preferred in an enterprise software product. 

Proven ability to balance multiple priorities and communicate across organizational boundaries

Excellent analytical and problem solving skills

Ability to determine and articulate solutions / workarounds to complex problems

Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability

Ability to assess business impact and prioritize work with the right level of urgency for customer needs. 

Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.

Proactive, empathetic, team player who is responsive to customer needs and concerns

Bachelor’s/Master’s degree or foreign equivalent degree in Business, Management Information Systems, Computer Science, or a related field or equivalent work experience

Other Qualifications

Have attention to detail and deep understanding of support best practices

Had previous experience or knowledge of finance and/or financial planning software applications or integrations

Working knowledge of any of the following: Java, .NET, C# or any other programming language

Working knowledge of SQL and DBMS

Working knowledge of JavaScript for troubleshooting integration scripts and issues

Working knowledge of Linux

Have these technical skills:

Web Services / API

ETL, Pentaho, Integration Implementation or Support 

Jenkins & Git

K8s and Docker

ELK / any log aggregation tool

This position is based in the Workday Pune office. Candidates must be willing to relocate to Pune.

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