ServiceNow Admin

Found in: Talent IN C2 - 2 weeks ago

Pune, India Ocean Flex International Pvt Ltd Full time
CompanyOverview:
Ocean Flex International Pvt Ltdis a leading player in the IT Services and IT Consulting industryproviding innovative solutions to clientsworldwide.
Role andResponsibilities:
As a ServiceNowAdministrator at Ocean Flex International Pvt Ltd you will be avital member of our team responsible for the proficientadministration configuration support and development of ourServiceNow platform. Your role willinvolve:
  • Configuring and maintainingServiceNow modules applications and workflows to meet businessrequirements
  • Managing users groups and rolesensuring appropriate access controls andpermissions
  • Performing regular platform updatespatching and system maintenance
  • Collaboratingwith various teams and stakeholders to understand theirrequirements and provide effectivesolutions
  • Offering prompt and efficienttechnical support to resolve issues and answer inquiries related tothe ServiceNow platform
  • Ensuring a high levelof customer satisfaction through clear communication and problemresolution
  • Designing and developing ServiceNowsolutions custom applications and scripts to enhance platformfunctionality
  • Identifying bottlenecks anddeveloping optimizations & customizations based onneeds
  • Creating and maintaining ServiceNowreports dashboards and performance analytics to monitor systemperformance and key performanceindicators
  • Innovating and developing newsolutions to meet evolving businessneeds
  • Documenting ServiceNow configurationsprocesses and procedures for knowledge sharing and futurereference
  • Providing training and guidance toendusers and colleagues on how to effectively use the ServiceNowplatform
  • Working with other IT team members todrive the best adoptions and use of the ServiceNowplatform
  • Staying uptodate with industry bestpractices emerging technologies and ServiceNowupdates
  • Identifying opportunities for platformenhancement and efficiencyimprovements

CandidateQualifications:
The ideal candidate willpossess:
  • A Bachelors degree inComputer Science Information Technology or a related field(preferred)
  • ServiceNow Certified SystemAdministrator (CSA) certification is highlydesirable
  • Proven experience as a ServiceNowAdministrator or in a similar role
  • Strongtechnical knowledge of ServiceNow modules applications andscripting languages (JavaScript AngularJSetc.)
  • Excellent problemsolving skills and acustomerfocused approach
  • Strong communicationand interpersonal skills to effectively interact with bothtechnical and nontechnical stakeholders
  • Abilityto work collaboratively in a team and independently whennecessary
  • Experience with ITIL processes andmethodologies is aplus

RequiredSkills:
  • ServiceNowAdministration
  • Scripting Languages (JavaScriptAngularJSetc.)
  • ProblemSolving
  • CommunicationSkills
  • ITILProcesses

itilprocesses,customizations,performance analytics,scripts,technicalexpertise,customer service,patching,system maintenance,technicalsupport,support,development,javascript,problemresolution,optimizations,customapplications,dashboards,configuration,servicenow certified systemadministrator,reports,servicenow,methodologies,platformupdates,knowledgesharing,training,angularjs,administration

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