Contractor Admin

3 weeks ago

Pune, India ESP Global Full time

IT Contractors, L1/L2 Support, IT Coordinator,IT Operation, IT Contracts
- Contract Admin, Contract

Key responsibility for the sourcing, onboarding, scheduling, and coordination of Field Service Engineers to work on behalf of ESP for Customer Contracts. The role will also include generating, publishing, and managing the reports for all work undertaken through the Contractors.

The work is heavily reliant on using Field Nations Portal for sourcing in USA.

Key Accountabilities

1. Identifying talent pools of Field Service Engineers to ensure coverage for all contracts whereby ESP require a contractor to attend the customer’s site

2. Co-ordinate the provision of contractors to attend dispatch tickets

3. Scheduling Engineers to ensure sufficient resources are always available, to include all planned and emergency absence.

4. Act as a point of contact to advise on administrative/procedural/system related queries and in addition help to facilitate the resolution of any matters that requires input from other departments.

5. Review invoices in conjunction with the Service Delivery Managers to ensure accuracy of billed vs. actual costs incurred.

6. Manage Contractor rate cards & benchmark rates by country, states, skills

7. Work closely with Project Team and Sales team and Support by sourcing skills and manpower to deliver short and long term requirements

Skills And Experience Required

1. Excellent verbal and written communication skills

2. 3-4 years experience in Operations or Supply Chain, engaging with Contractors and People Management Skills

3. Must have IT Background, understanding of IT installs, moves, changes, deletes for various technologies EUC, LAN/WAN Networks, Firewalls, Servers, POS, Wifi etc

4. High level of proficiency using IT systems preferably workforce management systems and call management systems (ServiceNow)

5. Ability to manage time sensitive matters and resolve issues through to completion.

6. Excellent inter-personal skills; ability to communicate with individual contractors to agree terms and commercials

7. Good understanding of P&L and versed with reporting tools to be able to track and produce performance, SLA and financial reports.

1. 0 - 1 Year experience required.

3. Should be Graduate.

4. Freshers with Good communication can apply,

5. Must be Flexible for night shifts.

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