WTO:WB Service Trade CSO

1 month ago

Chennai, India Axis Bank Full time

The WBS-CA_CSO is designated to offer an enhanced and differentiated service experience to Wholesale banking Client tele (WCG+ CBG segments). They will need to ensure prompt processing of service requests to deliver best in class customer service as also have better control on TAT/NFTRs on transaction delivery. The primary aim is to improve customer experience.

Key Responsibilities

Ensure Error Free Processing of CA_SRS pertaining to WCG and CBG customers, financial transactions (RTGS/NEFT/EPH/ESCROW Fund transfer) resulting in zero loss. Ensure CA Opening within stipulated TAT, NFTR Control in CA service requests. Deepen CA CDAB from mapped book/Branch Process signature addition/deletion, DD/PO issuance and bulk payments within defined TAT. Ensure Digital Adoption and penetration achievement of target (CIB and CMS). Handle IPO/NFO/Right Issues, ensure transactions processed are compliant to external as well as internal guidelines. Ensure Internal and External Audit handling Responsible for controlling operational, compliance and financial risks involved in the day-to-day operation. Handle complaints / investigation and resolution thereof within defined TAT, regulatory and other complaints, Court orders, Investigations from Govt. agencies, Other issues

Qualifications:

Optimal qualification for success on the job is:

Graduate/ MBA preferred Additional Certificate course relate to Banking sector (if any)

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language (preferred) Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines

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