Senior Manager- Product Management

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Senior Product Manager to join our Collector Product within our Patient Pay & Insurance zone. ThisSenior Product Manager will be responsible forquickly learning the business problems that our zone builds software to addressand the opportunities we have to improve our customers’ key performance metrics. Your job will involve ownership of complex and/or multiple products areas within Collector’s portfolio. This includes understanding both the market and the customer, contributing to a product vision, developing business cases, and driving the delivery of our products.

You will also build outcome-focused roadmaps based on general product opportunities as well as athena’scorporate strategies.This product manager will have extremely strong written and verbal communication skills in order to effectively articulate business problems and lead cross-functional teams to build impactful solutions. They will be a true leader in their space and be able to evangelize their product vision both internally and to our customers.Ultimately, this product manager will support athena’smission to improve healthcare for our customers as well as their patients.

This is a hybrid position based in Chennai, India and expects this person to go to the office periodically.

So who are you?

You are a seasoned product manager that has mastered the PM toolkit, can build a vision that extends years instead of months, and can become a key leader in the organization that stakeholders and customers trust and follow. You have demonstratedthe ability to navigate discovery through ambiguous problem areas, synthesize multi-release initiatives, and deliver incremental value that helps improve our business’,customers’ and/or end-users’goals.

Internally, you establishgreat team culture that motivates people to achieve their fullest potential. Your team and your partners across the organization look to you as the expert in your space and look forward to working with you.

The Team:

About Collector’s Patient Pay & Insurance zone: Our team of product managers are building new and exciting capabilitiestoimprove how we help health practices collect the right patient insurance, understand eligibility benefits, improve cost transparency, drive effective billingworkflows and offer flexible payment solutions. We believe that our success is attributed to a diverse group of individuals that prioritize teamwork and open-minded collaboration to design and build the best solutions we can for our customers. We value both qualitative and quantitative inputs throughout our product delivery cycle as we build iterative solutions that bring value to our customers early and often. 

Job Responsibilities

Partnerwith Product Management leaders to drive portfolio and product strategy 

Focuses on business problems before solutions

Serves as Product Owner for scrum team(s) covering assigned product area(s)

Definesroadmaps, OKRs, epics and user stories that clearly address business problems

Understands market opportunity via user needs, market forces and applicable business models; with regards to what would best serve our clients today as well as in the future

Maintains an analytic / problem solving mentality

Exercises value driven prioritization and can navigate challenging cross-functional, cross-divisional dependencies

Able to make tough decisions and be the voice of the product vision within the organization

Engage with Sales, CSMs, Product Marketing, and other internal partner teams as needed to determine best ways to communicate product to customers

Employs strong negotiation & logical-reasoningskills to ensure making the right tradeoffs

Support feature rollouts through alpha, beta and general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications

Typical Qualifications

Bachelor’s Degree or equivalent combination of education, training and experience in Product Management is required

7+ years of product management experience

Demonstrated success at driving vision and prioritization of products in a dynamic environment using analytic and quantitative capabilities

Prior experience in healthcare and RCM (Revenue Cycle Management) workflows is a big plus

Possess strong technical understanding of Product development

Expert using product management best practices and agile development frameworks

Superb verbal and written communication skills

About athenahealth

Here’s ourvision:  To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story.athenahealth develops andimplements products and services that support US healthcare: It’sour chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.

Our size makes a difference, too: We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.

Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’sCorporate Social Responsibility(CSR)program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued. 

We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.