T&T -ET&P - ServiceNow - Analyst/Consultant/Senior Consultant/Manager

1 week ago

Bengaluru, India Deloitte Full time

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The Team

DCM is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you’re always ready to act ahead.

Your work profile

As a Consultant / Senior Consultant in our DCM:CS&AD Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

Experience in ITSM. ITOM / ITAM / ITBM / IRM /GRC / HRSD module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In depth Understanding of ServiceNow Discovery, Service Mapping technologies such as MID Server, Horizontal Discovery, Top-Down Discovery, Patterns, and probes. Good exposure to Event Management using ITOM workspace. Configuration experience of Noise Reduction and Alert grouping. Experience with AIOps for Alert o-relation using AI/ML Auto Remediation using AIOps. Working knowledge of Network topics such as NMAP and credential less discovery. Experience working with Agentless and Agent based discovery. Good to have if prior experience working with another Discovery application like HP uCMDB or BMC atrium etc. Good knowledge of ServiceNow CMDB & CSDM data model Experience and solutioning capabilities using Scoped Application Knowledge and experience working on Service Catalog, Portal and Building Catalog items. Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server. Ability to perform research into technology partner or other vendor solutions in context of client requirements for integration. Ability and fluency with Platform methodologies such as Flow Designer, Integration Hub, Workflow, Business Rules, Client Scripts, Script Includes, UI Policies and actions. Fluency with the latest platform features of latest ServiceNow release such as ROME. Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTP Understand the ServiceNow eco-system & working knowledge across one or more products apart from ITSM such as HRSD, GRC, SecOps, CSM etc.

Desired qualifications

3 – 8 years working on the ServiceNow platform Degree or equivalent, preferably in Computer Science or Information Technology ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) - Preferred ServiceNow Certified Implementation Specialist for ITSM and/or ITOM/Discovery/Service Mapping - Preferred ITIL Foundations Certification

Location and way of working

Base location: Pan India This profile does not involve extensive travel for work. Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.

Your role as a Consultant / Senior Consultant

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be:

Inspiring - Leading with integrity to build inclusion and motivation Committed to creating purpose - Creating a sense of vision and purpose Agile - Achieving high-quality results through collaboration and Team unity Skilled at building diverse capability - Developing diverse capabilities for the future Persuasive / Influencing - Persuading and influencing stakeholders Collaborating - Partnering to build new solutions Delivering value - Showing commercial acumen Committed to expanding business - Leveraging new business opportunities Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

the success of engagement(s)

Managing change - Responding to changing environment with resilience Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.

How you’ll grow

Connect for impact

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our and our .

Empower to lead

You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

Drive your career

At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about

Everyone’s welcome… entrust your happiness to us

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you.

Interview tips

We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to.

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