Vice President, Client Service Manager II

2 days ago

Pune, India BNY Full time

Vice President, Client Service II

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. 

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Vice President, Client Service II to join our Asset Servicing, Client Experience team. This role is located in Pune, Mahrashtra - HYBRID.

In this role, you’ll make an impact in the following ways: 

  • Be responsible for monitoring smooth service delivery for our global clients 
  • Support Relationship Managers on client account setup and governance
  • Manage client fee pricing review in collaboration with Relationship Managers
  • Actively engage with clients and internal stakeholders to plug revenue leakage
  • Act as escalation contact for our clients, striving to assist our clients in resolving complex or non-routine client issues and inquiries.
  • Support financial targets by working towards process improvement and automation opportunities thereby generating efficiencies
  • Responsible for the development and maintenance of policies and procedures for your team and sets metrics and goals to ensure continuous process improvement and optimal client satisfaction.
  • Recruit, direct, motivate and develop your staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.

To be successful in this role, we’re seeking the following: 

  • Bachelor’s degree or higher is required
  • 10+ years in investment banking industry
  • 3+ years people management experience
  • Experience in interacting with global clients is preferred 
  • Proactive, focused attitude towards work and an ability to consistently meet stringent deadlines


At BNY, our culture speaks for itself. Here’s a few of our awards: 

  • America’s Most Innovative Companies, Fortune, 2024
  • World’s Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
  • “Most Just Companies”, Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg’s Gender Equality Index (GEI), 2023


Our Benefits and Rewards: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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