ServiceNow ITOM Developer
2 months ago
Job Description:
We are seeking an experienced IT Operations Management (ITOM) Developer to join our IT team. The ITOM Developer will play a critical role in designing, developing, and implementing ITOM solutions on the ServiceNow platform. This role requires a deep understanding of IT operations, automation, and infrastructure management to ensure the effective delivery of IT services.
Key Responsibilities:
- Development & Customization:
- Configure and customize ITOM modules on the ServiceNow platform, including Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management.
- Develop and implement workflows, automation scripts, and integrations to enhance IT operations and service delivery.
- Build and maintain custom dashboards and reports that provide visibility into the IT infrastructure and operations.
- IT Operations Management:
- Implement ServiceNow Discovery and Service Mapping to provide real-time visibility into IT assets and their relationships.
- Configure Event Management to monitor and respond to IT infrastructure events, reducing downtime and improving service availability.
- Develop automation solutions using ServiceNow Orchestration to streamline routine IT tasks and processes.
- Integration & Automation:
- Integrate ITOM modules with other ITSM processes and third-party tools to create a unified IT operations environment.
- Implement and manage integrations with cloud services, monitoring tools, and other infrastructure components.
- Automate complex IT processes to increase efficiency and reduce manual effort.
- Monitoring & Optimization:
- Develop and configure monitoring solutions that proactively identify and address IT infrastructure issues.
- Optimize IT operations by analyzing data from various sources, identifying trends, and recommending improvements.
- Ensure that ITOM solutions are aligned with ITIL best practices and support the organization's IT strategy.
- Documentation & Reporting:
- Create and maintain detailed documentation of ITOM configurations, customizations, and workflows.
- Generate reports and dashboards that provide insights into IT operations, performance, and compliance.
- Provide training and support to IT staff and stakeholders on using ITOM tools and processes.
- Collaboration:
- Work closely with IT infrastructure, security, and application teams to gather requirements and deliver ITOM solutions that meet business needs.
- Collaborate with ServiceNow administrators and developers to ensure seamless integration of ITOM with other ServiceNow modules.
- Participate in the continuous improvement of IT operations processes, tools, and practices.
- Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant certifications (e.g., ServiceNow Certified Application Developer, ITIL, ServiceNow ITOM certification) are a plus.
- Experience:
- 6+ years of experience in IT Operations Management, with a focus on development and customization.
- Strong experience with the ServiceNow ITOM suite, including Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management.
- Proven experience in automating IT processes and integrating ITOM with other ITSM tools.
- Technical Skills:
- Proficient in JavaScript, PowerShell, Python, and other scripting languages used in IT automation.
- Strong understanding of the ServiceNow platform and its capabilities, particularly in ITOM.
- Experience with IT infrastructure components such as servers, networks, databases, and cloud services.
- Familiarity with ITIL processes and best practices.
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