Duty Manager

4 weeks ago

Kolkata, India Westin Hotels & Resorts Full time

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Communicates any variations to the established norms to the appropriate department in a timely manner. • Sends copy of MOD report to all departments on a daily basis. • Strives to improve service performance. • Ensures compliance with all policies, standards and procedures. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals • Understands and complies with loss prevention policies and procedures. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. • Empowers employees to provide excellent customer service. • Provides immediate assistance to guests as requested. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Responds to and handles guest problems and complaints. • Ensures employees understand customer service expectations and parameters. • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Records guest issues in the guest response tracking system. Assisting Human Resources Activities • Participates as needed in the investigation of employee and guest accidents. • Observes service behaviors of employees and providing feedback to individuals. • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. • Celebrates successes and publicly recognizes the contributions of team members. • Ensures employees are cross-trained to support successfully daily operations. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

  • Duty Manager

    4 weeks ago

    Kolkata, India Accor Full time

    Company Description Job Description Primary Responsibilities Front Office Operation Conduct daily briefings and ensure that all pertinent information is well received by team members Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met Review, analyze and suggest...

  • Assistant Manager Housekeeping

    4 weeks ago

    Kolkata, India Accor Full time

    Company Description Job Description Prime Function: Assist the Executive Housekeeper in managing and directing all Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities. To assign...

  • EXIM Manager

    4 weeks ago

    Kolkata, India Himadri Full time

    Job Description The main responsibility of an Export and Import Manager is to foresee the movement of goods between the home country and other countries. EXIM Managers should manage the import coming to the home country as well as exporting of goods going out of the home country along with the general duties at office. It is also essential to keep in...

  • Boutique Manager Sales Manager

    17 hours ago

    kolkata, India Samyojak Consultancy Services Full time

    JobOverview We are currently seekinga Boutique Manager / Sales Manager for a prestigious chain ofluxury lifestyle stores that offer an exclusive boutique experiencedeeply rooted in Indian tradition and culture. As Boutique Manageryour role will encompass various responsibilities outlined in thejob descriptionbelow. JobResponsibilities Drivesales to meet...

  • Influencer Marketing Manager

    4 days ago

    Kolkata, India Nestasia Full time

    Nestasia is looking for an Influencer Marketing Manager who will identify new partnership opportunities, develop relationships with prominent influencers, and brainstorm creative and engaging content ideas for influencer campaigns targeting different social media platforms.Nestasia aims to provide a very wide assortment of new and unique products to...

  • Area sales manager

    2 weeks ago

    Kolkata, India timesjobs Full time

    We are hiring for Max Life Insurance Company - Onroll jobs Post:- Area Sales managerCTC:- Upto 4.00 LPA + Attractive Incentives Job Summary:We are seeking a highly motivated and results-driven Sales Officer to join our sales team. The successful candidate will be responsible for generating new business leads, building customer relationships, and driving...

  • Relationship Manager

    4 weeks ago

    Kolkata, India DBS Bank Full time

    Relationship Manager-(WD54844) Position Title: Relationship Manager Department:SME, India, IBG4 Reports To: Regional Sales Head – Assets Job Purpose (In a brief, specific one or two-sentence statement, answer the questions: "Why does this position exist?" and "What is it expected to accomplish?") ·To acquire and build a well-diversified...

  • Center Manager

    3 weeks ago

    kolkata, India Jus' Jumpin Kids Entertainment Full time

    Centre Manager - Jus Jumpin Kids Trampoline Adventure Park Role Overview: The Centre Manager is responsible for overseeing all day-to-day operations of the Jus Jumpin Kids Trampoline Adventure Park located at ABC Square Mall. This family entertainment facility offers trampoline jumping activities for both kids and adults. The Centre Manager ensures excellent...

  • Center Manager

    3 weeks ago

    Kolkata, India Jus' Jumpin Kids Entertainment Full time

    Centre Manager - Jus Jumpin Kids Trampoline Adventure ParkRole Overview:The Centre Manager is responsible for overseeing all day-to-day operations of the Jus Jumpin Kids Trampoline Adventure Park located at ABC Square Mall. This family entertainment facility offers trampoline jumping activities for both kids and adults. The Centre Manager ensures excellent...

  • HR Manager

    4 weeks ago

    Kolkata, India DS Research Full time

    HR Manager Kolkata The HR Manager will be responsible for leading and managing the human resources function at the DS Research Centre. The HR Manager will work closely with the senior management team to develop and implement HR strategies that support the organization's goals and objectives. The HR Manager will also be responsible for ensuring that...

  • Area sales manager

    2 weeks ago

    Kolkata, West Bengal, India timesjobs Full time

    We are hiring for Max Life Insurance Company - Onroll jobsPost:Area Sales managerCTC: Upto 4.00 LPA + Attractive IncentivesJob Summary:We are seeking a highly motivated and results-driven Sales Officer to join our sales team. The successful candidate will be responsible for generating new business leads, building customer relationships, and driving sales...

  • Back Office Sales Manager Executive

    4 weeks ago

    Kolkata, India Aditya Birla Capital Full time

    Performing market research.Gathering and processing research data.Performing basic admin duties including printing, sending emails, and ordering office supplies.Assisting and coordinating with the sales team.Assisting the Front Office team.Assisting with inventory control.Organizing staff meetings and updating calendars.Processing company receipts, invoices,...

  • Sales Manager

    4 weeks ago

    Kolkata, India PeopleLogic Full time

    About the RoleDesignation : Sales ManagerWork Location: KolkataWork Experience: 8 – 10 Years of experienceCompany OverviewEverest IMS Technologies is a product company founded by a group of technocrats who have been working with each other for over 14 years and have a combined experience of close to 100+ years. With a rich market experience in the I&O...

  • Sales Manager

    4 weeks ago

    Kolkata, India PeopleLogic Full time

    About the RoleDesignation : Sales ManagerWork Location: KolkataWork Experience: 8 – 10 Years of experienceCompany OverviewEverest IMS Technologies is a product company founded by a group of technocrats who have been working with each other for over 14 years and have a combined experience of close to 100+ years. With a rich market experience in the I&O...

  • Sales Manager

    4 weeks ago

    Kolkata, India PeopleLogic Full time

    About the Role Designation : Sales Manager Work Location: Kolkata Work Experience: 8 – 10 Years of experience Company Overview Everest IMS Technologies is a product company founded by a group of technocrats who have been working with each other for over 14 years and have a combined experience of close to 100+ years. With a rich market experience in...

  • Influencer Marketing Manager

    5 days ago

    Kolkata, India Nestasia Full time

    Nestasia is looking for an Influencer Marketing Manager who will identify new partnership opportunities, develop relationships with prominent influencers, and brainstorm creative and engaging content ideas for influencer campaigns targeting different social media platforms. Nestasia aims to provide a very wide assortment of new and unique products to...

  • Influencer Marketing Manager

    4 days ago

    Kolkata, India Nestasia Full time

    Nestasia is looking for an Influencer Marketing Manager who will identify new partnership opportunities, develop relationships with prominent influencers, and brainstorm creative and engaging content ideas for influencer campaigns targeting different social media platforms. Nestasia aims to provide a very wide assortment of new and unique products to...

  • Influencer Marketing Manager

    4 days ago

    Kolkata, India Nestasia Full time

    Nestasia is looking for an Influencer Marketing Manager who will identify new partnership opportunities, develop relationships with prominent influencers, and brainstorm creative and engaging content ideas for influencer campaigns targeting different social media platforms. Nestasia aims to provide a very wide assortment of new and unique products to...

  • Female Office Coordinator

    4 days ago

    Kolkata, India Reach Management Services Full time

    Office Co ordinator Timing: 9.30 to 6pm Experience: 3 to 5 years Married Age: 32yrs to 42yrs Skills: Tally n Ms Excel Job description: Coordinators has to **manage a company's daily operations**. Their responsibilities include maintaining office equipment, overseeing administrative staff, and coordinating office events. As part of their duties, they...

  • Treasures Relationship Manager

    4 weeks ago

    Kolkata, India DBS Bank Full time

    Treasures Relationship Manager -(WD55468) Job Purpose To deliver exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all DBS Banks CBG products & services. To manage & maintain the highest customer satisfaction levels through pro-active client engagement & relationship management Key...