AGM - Performance Management

1 month ago

New Delhi, India Vodafone Idea Limited Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

TL Central Performance & Optimization

Job Level/ Designation

M2

Function / Department

Technology / Quality

Location

Delhi

Hiring Manager

Cluster Quality Head

Job Purpose

In the highly competitive telecom business, Network Quality is the key differentiator of customer satisfaction. This role will be accountable for quality and performance of circle RAN network and lead a team of SMEs to ensure prompt monitoring and optimization to deliver superior voice & data experience to customers.

Key Result Areas/Accountabilities

Network performance analysis through OSS/drive test/crowd sourced data and optimization to improve network quality (2G/3G/4G/VoLTE) & customer experience Provide technical guidance and support to circle zonal team in all aspects of RAN network. Perform in-depth analysis of performance E2E KPIs. Propose technology actions to improve performance. Network heath check to ensure consistent performance – drive SA alarms/parameter audit. Supports new site rollout to achieve monthly target smoothly by driving database audit, SCFT audit & Performance monitoring Implementation and acceptance testing of new node/features in co-ordination with partners, Central Quality & SNOC Team. Ensure utilization monitoring and timely optimization/deployment of radio network capacity, license capacity, 4G spectrum and Transmission BW upgrade etc Ensuring team development and synergy to deliver high performance culture and safety Deriving insights from Customer complaints analysis and recommend corrective actions

Core Competencies, Knowledge, Experience

In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE) Excellent domain knowledge and hands on experience to use optimization tools Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints Strong leadership and people management capability, Strategy handling skills, very good cross functional co-ordination. Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented

Must have technical / professional qualifications

B-Tech Electronics and Telecommunications with 8+ years of experience

Vodafone Idea Limited  (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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