Customer Success Partner Advisor-Mumbai

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You’ll Do

As a Senior Customer Success Partner, you will be responsible for developing high-trust relationships with your clients, measured through growth, attrition, retention, and relationship health. This is a strategic role working with our customers, SAP Concur’s internal teams, and has central importance to our ongoing success as a company. 

• Manage a diverse portfolio of clients, including large global businesses and customers with a high-level of complexity, focus and intensity
• Proactively engage customers to ensure they adopt full functionality to get maximum value from SAP Concur
• Facilitate executive meetings that measure progress and business impact
• Drive to deliver value to clients in support of profitable growth and retention goals
• Establish success metrics, annual goals and key objectives with the customer
• Forecast risk of revenue loss in account base by anticipating and planning for your customers’ needs
• Develop and document advanced, cross-functional, account strategies that drive success through delivering value and insight relevant and unique to each customer
• Establish, maintain and grow broad and deep relationships within each customer account, driving a successful client lifecycle management strategy
• Facilitate Client Leadership Counsels and support board member relationships
• Exercise Self-awareness
• Prioritize multiple competing priorities and stakeholders
• Proactive collaboration with cross-functional teams to support the successful customer outcomes.
• Facilitate client meetings that measure progress and business impact
• Motivate and mobilize customers and cross functional partners through collaboration and clear communication
• Drive objective achievement through disciplined planning and organization - setting objectives through the development of actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources
• Uncover opportunities through analysis, inquisitiveness and a deep understanding of your customer’s business including initiatives and drivers and aligning those to solutions
• Thrive in an entrepreneurial and fast paced and evolving environment
• Travel: 30% - 50%

What You’ll Bring

You possess strong business acumen and the ability to interpret and utilize industry and company information to understand clients’ needs and effectively communicate how we’ll help them become best run organizations.  You are a Customer Success professional who consults with customers to uncover and help achieve their business goals. You cultivate C-level relationships and bring data driven insights to life.

• 10+ years of account management or customer success experience in managing and growing a portfolio of existing customers
• Cloud customer engagement experience with large global companies with a high-level of complexity, focus and intensity.
• Track record in establishing, maintaining and growing broad and deep relationships within each customer account.
• Experience in developing advanced account strategies that drive success through delivering value and insight relevant and unique to each customer
• Ability to uncover how a customer defines success and the ability to align that vision with Concur’s delivery of value to create long term mutual partnerships
• Strong understanding and track record in Customer Life Cycle Management in driving customer adoption and value realization
• Proven track record of exceeding retention and growth targets
• Highly structured approach with strong collaboration, communication and problem solving skills – ability to handle issue resolution and navigate customers
• Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problems
• Strong business acumen and ability to drive a value based conversation
• Strong conflict management skills.  Ability to multitask and leverage the broader internal SAP teams to drive Customer win-win outcomes.
• Bachelors Degree or Master’s Degree
• Enterprise Software & SaaS industry experience preferred
• Must be a strong team player, can work collaboratively across multiple teams
• Strong written and verbal communication skills, including negotiating skills
• Passionate with a can-do attitude
• Strong problem-solving skills.  Aptitude to analyse a situation, define key objectives, make recommendations and execute on action plans.

Meet Your Team

Joining SAP Concur means becoming part of a team dedicated to your ideas and individual growth, a team that recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible, and inclusive work environment.   Our team is committed to diversity, equity, and inclusion, and we work to ensure that our team members feel they belong, are valued, appreciated, and engaged.

 As market leader in enterprise SaaS application software, SAP Concur empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.  Our team ensures customers successfully consume what they own to drive positive business outcomes.  The outcomes ensure we retain and grow the valued customers.  We know that success can only be achieved through diverse, equitable and inclusive collaboration and a drive to win. In an industry that is constantly changing, we never stop thinking of ways to evolve our products and the experiences clients have with them every day. Our products are currently used in over a hundred countries and reach millions of employees worldwide.

#CSPartnerT2

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 410351  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.