Learning Platform Support Specialist

4 months ago

Bengaluru, India Maersk Full time
Provide support to all LMS related queries and requests via ticket/chat/phone Perform administrative tasks such as uploading course material, creating learning plans, scheduling enrolments, and generating reports. Manage administrative tasks related to Certifications on LMS platforms and respond to queries related to Certifications. Administer classroom training and classroom related activities such as managing event and sessions, adding trainers, creating venues, resources and custom classroom training request forms. Perform ongoing maintenance to existing programs and removal of programs which have been deprecated.  Support internal and external stakeholders on LMS functionality and usability, ensure timely communication regarding LMS updates and changes and provide ongoing end user system support. Take part in the testing of new features to the LMS Platforms and share results and suggestions. Develop and implement reporting strategies that meet regulatory requirements and collate training reporting for various stakeholders as required. Support the learning requirements of all frontline businesses in the most efficient way. Planning and strategy to support the growth of LMS innovations and operations

What we are looking for  

We hope the position sounds as exciting to you as we see it. To succeed in this role, you should have a passion for building strong relationships and trust with internal stakeholders. This is a unique opportunity in a time of great transformation, so you should ideally enjoy working at a fast pace environment and enjoy dealing with ambiguity.

As for the skillset and experience, we are looking for:

5+ years of demonstrated experience administrating integrated LMS system. Individuals with core learning platform competencies with hands on experience (Cornerstone, Saba, Litmos, Adobe captivates etc..) Desire to add value to the business in a specialist role, providing knowledge and expertise, whilst ensuring the LMS solution meets the needs of the business and users. Problem solving and delivering timely resolutions through an IT service ticketing system/chat/phone support. Technical skillsGood understanding of HTML, CSS, and JavaScriptFamiliar with eLearning standards such as SCORM or xAPI or cmi5Good to have experience in integrating with other platforms such as ERP, HRMS etc.Familiar with accessibility standards such as WCAG 2.1 Organized, detail oriented, autonomous, and collaborative, able to handle multiple priorities. Experience working in a best practice environment with an agile mindset would be advantageous. Strong English written and oral communication skills, and ability to communicate technical issues in relatable terms

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

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