Senior Associate, Technology Operations

1 month ago

Pune, India Western Union Full time

Senior Associate, Technology Operations – Pune, India

Want to work on global strategic initiatives with a FinTech company that is poised to revolutionize the industry? Join the team and help shape our company’s digital capabilities and revolutionize an industry Join Western Union as Senior Associate, Technology Operations.

Western Union powers your pursuit.

The Senior Associate, Technology Operations has a significant role in realizing the vision of the strategy and ensuring that products and services are developed with the needs of our customers in mind. This role has significance in system stability analysis and using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.

Role Responsibilities

To design, implement, integrate, and maintain IT operations management (ITOM), AiOps platform and Monitoring functions using several tools at the core of Western Union technology world. Liaising with different teams and stakeholders to understand business problems and requirements, and subsequently build processes and solutions to achieve desired outcomes. To make Western Union IT operations more effective and efficient by enhancing collaboration, automation, change, event, incident and problem management processes and capabilities. Ability to work on medium to complex projects under limited supervision and able to prioritize workload to achieve the team goals. Ability to query and analyze data to generate reports, analytics, and recommendations. Document and manage audit related processes and tasks. Interact with other internal departments to formulate recommendations and actions.

Role Requirements

4 to 6 years of relevant work experience, or equivalent. Hands on deep level knowledge using Dynatrace platform and ability to handle Dynatrace monitoring instrumentation and regular platform upgrades independently. Good experience in Monitoring tools/AIOps/SRE/AWS/Development related technologies. Exposure to AWS cloud with experience on at least one of several tools (Micro Focus suite, Big Panda, AWS OpenSearch) with experience in integration/implementation. Experience with Agile methodologies, including the Scaled Agile Framework (SAFe). Strong communication skills with ability to interact with cross-functional roles. Efficiency to manage and prioritize multiple projects and tasks independently. Outstanding communication, presentation, and leadership skills.

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Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

Employees Provident Fund [EPF] Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Cab Facility Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

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