Customer Service Lead-Command Centre
3 weeks ago
Customer Service Lead-Command Centre
Customer Service Lead-Command Centre
Req ID: Department: Tech COO Domains Enterprise Service Management Division: Technology Location: BengaluruAbout the role
Role Location: RMZ Bangalore
Role Type: Customer Service Lead – Command Centre
Shift Schedule: The role required working in 24X7 shift
Role responsibilities are:
Taking full ownership core IT operational processes and their execution whilst maintaining customer satisfaction through continued customer feedback
Understanding support team functions and structures
Understanding infrastructure and application operational requirements
Supervising and managing teams to create a collaborative work environment that enables effective and efficient teams
Provide assistance and training/education to less experienced staff, and develop continuous improvement and self-learning to keep abreast with technological changes
Collaborate with other teams to achieve sprint outcome & Dependency tasks as per the PI planning
Identify opportunity to improve services offered by CC
Ensuring customer needs and requirements are met within service level agreements
Evaluating and prioritising workloads to ensure the appropriate handling of core IT operational processes and their execution
Active role in expertise sharing across the organisation
Seeks expertise and insights from others to grow
Pushes the boundaries of expertise to innovate, test and learn and experiment
Works with Tribe Lead/Tech Area Lead to understand and plan for workforce capability needs, current & future
What will you bring?
Experience in strategic IT Infrastructure and Application Service Delivery, Program Management, Service management and IT Governance
Hands-on experience in 24X7 service operations.
Ability to manage operational risks & Delivery risks
Excellent influencing skills at all levels.
An effective communicator with exceptional relationship management skills and adept at leading global teams
So, why join us?
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7, people, our Bengaluru team is the bank’s largest technology, data & operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank’s strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We’re proud that people feel they can be themselves at ANZ and 90% of our people feel they belong.
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
Job Posting End Date
13/05/, 11.59pm, (Melbourne Australia)
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