See more Collapse

Customer Service

2 months ago

Bengaluru, India Arin Consultancy Full time

Sales / Business Development / Client Servicing Bangalore _bangalore_ November 7, 2023 - November 7, 2024 Mutual Fund

**Job Overview**:

- **Office Location (Area) **Bangalore
- **Salary Offer **5 - 7 LPA
- **Course Type **Full Time
- **Min Required Experience (Years) **3
- **Max Required Experience (Years) **3

**Function** : Customer Service & Operations

**Position Title**: Assistant Manager

**Location** : Bangalore

**Qualifications**:

- Graduation in any discipline
- NISM MF certification mandatory

**Work Experience **_(highlight) _:

- At least 3 - 4 years of prior mutual fund experience in handling investor / customer services related activities

**Core Purpose of the Role**:

- Handling investor / customer related queries / complaints
- Managing RTA including call centre, Banking, AMC branches customer service personnel
- Monitoring Service Level Agreement (SLA) of RTA including call centre, Banks
- Handling interaction with the Registrar and Transfer Agent (RTA) of the Mutual Fund (MF) and managing the day to day relationship with RTA
- AMC Branch coordination - to exercise daily controls, ensure mínimal complaints and quick resolution
- Handling customer service executives of the AMC branches
- Handling various day to day MF transaction activities including queries / complaints / handling and monitoring SEBI Complaints Redress System (SCORES)
- Overseeing / coordinating MF call centre operations (outsourced)
- Training call centre personnel including monitoring their activities and handling evaluation of Call Centre Agents Performance
- Mutual fund brokerage checks and processing
- Prior hands on experience of working on KFIn (erstwhile Karvy) systems (Kbolt etc.) would be an added advantage
- Contribute and participate in RTA service evaluation calls
- Cash management function i.e. coordinating with various Asset Management Company (AMC) branch locations / RTA locations / Banks / Stock Exchanges for daily inflows / outflows of funds
- Managing day to day relationship with MF bankers
- Exercise control over various reconciliations provided by service providers such as mutual fund bank accounts, unit capital for schemes of mutual fund

**Skills**:

- Excellent communication skills - both written and verbal
- Good presentation skills
- Expert in MS word, excel, PowerPoint
- Understanding of capital markets specifically mutual funds
- Take ownership - research, diagnose, troubleshoot and identify solutions to resolve any issues
- Strong process knowledge of the function (customer services)

We have other current jobs related to this field that you can find below

  • Customer Service Representative

    2 weeks ago

    Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Service Executive

    2 weeks ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Care Agent

    1 week ago

    Bengaluru, India 247 customer service Full time

    Hiring for International Voice Process for USA, UK and Australia shifts. For further information contact DIWAKER - 8073842848 **Job Types**: Full-time, Fresher **Salary**: From ₹17,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Provident Fund Schedule: - Rotational shift - UK shift - US shift Supplemental pay types: -...

  • Voice Process

    2 months ago

    Bengaluru, India Customer Service Executive Full time

    An inbound customer support service of BPO directly addresses this issue by providing customized services, such as inquiry handling, technical support, phone answering, customer surveys, and medical answering services. **Salary**: ₹15,000.00 - ₹20,000.00 per year **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...

  • Customer Service Assistant

    6 days ago

    Bengaluru, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    CSA- Customer Support Voice process - Outbound English and Hindi Mandatory Graduation Mandatory Day Shift - Rotational Shift Rotational off - 6 days Working Immediate Joiners A - Nos., 70, sringar, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bangalore, Karnataka 560068 Contact -8310863451 Mail **Job Types**: Full-time, Regular /...

  • Customer Care Executive

    3 weeks ago

    Bengaluru, India Customer Care Executive Full time

    Managing incoming calls and customer service inquiries - Provide information about products and services, take/cancel orders, and record details of complaints - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken - Follow up to ensure that appropriate actions are taken on customer...

  • Customer Service Executive

    4 days ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    CSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...

  • Customer Service Assistant

    2 months ago

    Bengaluru, Karnataka, India victaman service private limited Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller Pay: ₹18,000.00 - ₹21,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...

  • Customer Service Support

    2 months ago

    Bengaluru, Karnataka, India victaman service private limited Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone Pay: ₹14,000.00 - ₹25,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher...

  • Customer Service Care

    2 weeks ago

    Bengaluru, Karnataka, India victaman service private limited Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller Pay: ₹18,000.00 - ₹21,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Right Track Corporate service Full time

    Great Opportunity for Customer Support Walk in Interview Executive-Inbound/Outbound Service(Voice Process) Qualification - PUC / Graduates Languages Known - Good English with Kannada Experience - Freshers/Experience Salary Offered - Freshers-18KCTC Experienced-22KCTC Nature of Work - WFO(mandatory) Shifts - day General shift Location -...

  • Customer Service Representative

    3 weeks ago

    Bengaluru, India Right Track Corporate Service Full time

    Hiring for the domestic voice process Job location: White field Experience inbound process and out bound process 1 to 2 years CTC 30,000 **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹10,358.59 - ₹30,760.17 per month Schedule: - Rotational shift Ability to commute/relocate: - Bengaluru - 560048, Karnataka: Reliably commute or...

  • Customer Service Representative Itpl Bangalore

    4 weeks ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    Looking for Excellent communication. International Voice process. Background verification. Customer support. Benefits - Two way cab facility within the hiring boundary. Quarterly Bonus & Performance based incentives are available. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹250,000.00 - ₹320,000.00 per year **Benefits**: -...

  • Customer Service Associate

    7 days ago

    Bommanahalli , Bengaluru, Karnataka, India Victaman Service Private limited Full time

    **Provide information of Products / Services / Offers to customers.**: - **Handling inbound & outbound calls**: - **Understand customer need**: - **Solve customers’ query over the phone**: - **It is a Full Time Customer Support** **Job Types**: Full-time, Permanent Pay: ₹17,000.00 - ₹20,000.00 per month **Benefits**: - Provident...

  • Customer Service Representative

    4 weeks ago

    Bengaluru, Karnataka, India Right Track Corporate service Full time

    Hi, Opening for voice Process Graduates/ Under graduates diploma Experience: Freshers and Experience **Salary**: 15000-20000 Languages: English + Kannada Work Location : Singasandra Interview Mode : F2F Interested can contact **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day...

  • Customer Service Representative

    3 weeks ago

    Bengaluru, Karnataka, India Right Track Corporate Service Full time

    Hi, Opening for voice Process Graduates/ Under graduates diploma Experience: Freshers and Experience **Salary**: 15000-20000 Languages: English + Kannada Work Location : Singasandra Interview Mode : F2F Interested can contact **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift - Morning...

  • Customer Care Executive

    3 weeks ago

    Bengaluru, India Alpha Customer Care Pvt Ltd Full time

    **Job Profile** - Inbound support - Service ticket management - L1 Tech support - Service call tracking and scheduling - Outbound customer feedback survey **Support Channel**: - Voice / Mail/ Whatsapp **Qualification**: - Degree - Diploma - Puc pass/fail **Languages**: - English, Hindi & Regional Language - English, Hindi & Marathi - English, Hindi &...

  • Customer Support Executive

    2 months ago

    Bengaluru, India Aegis Customer Support Services Pvt Ltd Full time

    Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...

  • Customer Service Executive

    2 months ago

    Bengaluru, Karnataka, India Credvent Service Pvt Ltd Full time

    Contacting Potential clients, Providing details about the services, Providing guidance to the clients in credit score improvement. Pay: ₹16,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass) (required) **Language**: -...

  • Customer Service

    2 weeks ago

    Bengaluru, India IntouchCX Full time

    **About Intouchcx** Intouchcx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **About the Job** Are you a self-motivated individual, have excellent customer...