Agency Manager

2 months ago

Bengaluru, India TecQubes Technologies Full time

1Jd Agency Manager Collections1.0(3).docx

Agency Manager– Collection Specialist Team

SmartCoinFinancials Pvt Ltd Bengaluru

AboutSmartCoin:

We are on a mission to createIndia’s largest fully automated financial Inclusionorganisation byproviding an array of financial services such asmicroloans to the vast underservedmiddle/lower income segment.Being in the Top 10 Google Launchpad backed AI/ML Techstartups youwill meet the first hand challenge of building & scalingthe business. You will workwith some of the brilliant minds acrossthe industry who passionately feel about solving themacro issue offinancial Inclusion.

We are present in over17000 pin codes in the country and have served over 5.5Mnusersacross India. The user profile ranges from Microentrepreneurssmall retailers BlueGreycollared workers Salaried employees acrosssectors.

You will be one of the key owners ofPetabytes of data and drive organizational growth byextracting& applying data driven insights. You will also get anopportunity to work and patentyour AI/ML tech.

Our Values:

1. Excellence in everythingwe do: Take responsibility for the quality & timelines ofyouractions & own the results till closure

2. Empathy – Put yourself in other’sshoes first work collaboratively put aside theindividual in you& work towards the larger benefit of all

3. Innovation – Constantly think ahead buildsomething new & different. Don’t fear tofail butkeep experimenting

4. Perseverance –Never Give Up Attitude. Don’t settle for a No5. Agility– Speed Matters Always

What are you lookingfor

Are you the one who thrives on working oncutting edge technology Working with innovators inthe early stagesof ideas products or platforms

Do you want totransform an industry Crave new challenges and solving hardcustomerproblems using the latest in software technology

Are you the one who loves to work in chaos & readyto get your hands dirty

Then SmartCoin is theplace for you to be As a developer/product manager at SmartCoinyouwill use the latest technologies to create amazingcustomerfocused products.

What can youexpect

If you are a high performer then you canexpect to own a part of the company in the form ofESOPsYou canexpect the most competitive salaries in the market (in the90thpercentile)Open Culture to voice out your opinions freelyAnopportunity to learn from the best in the industryHave an impact onthe lives of Billions of People by nancially upliftingthem

Come help us reimagine our solutions toprovide worldclass best of breed solutions todelight our customersand Make a major impact on the FinTech industry.

Responsibilities :

PositionResponsibilities Job Description

RoleAccountability 1.Manage portfolio (Multiple Due Stages) performancethrough a team ofCollections executives & callers in linewith Operating and process Plan.

Ensureappropriate infrastructure and resource availability in vendors tocarry out collectionsas per operating plan

Formulate collection strategies for the dpd basis as wellas per market dynamics portfoliospread/segmentation and businessrequirements

Identify critical /non performingsegments and ensure appropriate legal hardship tools areapplied tothem for satisfactory resolution

Conduct regularperformance review with all vendors Agency superviosers &callers for allcritical metrics to track the portfolio health andensure healthy process

Monitor eld collectionsby bucket/vintage/region to ensure cost adherence in operationsandachieve cost eciencies

Ensure adherence toCompliance Policy Collections processes and Audit requirementsCodeand conduct and maintaining standards to achieve customersatisfaction

Ensure proper recourse mechanism isfollowed to resolve customer complaints in a timelyand satisfactorymanner

Ensure 100 % coverage of cases ofallocated Ensure monthly cost provisions are reported to Financeteam as per timelines Identify upcoming markets in accordance withthe Sales growth plan and evaluate setting

up/expanding operations basis volumes; Raise timely redags on sourcing quality in newmarkets ensuring portfoliohygiene

Participate strategically and tacticallyin development and implementation of portfoliotreatments tomaximize collection for the portfolio and increaseresolution/extraction

Perform peer benchmarkingto create competitive infrastructure and deliver best inclassperformance on key metrics such as Credit Recovery as apercentage of Principle CreditChargeoffs Gross writeoffSettlementloss rates rate of recovery

Measures ofSuccess(Dene the Outcomes expected of the role)

Portfolio Coverage

GNPA (Gross nonperforming asset) Rate and Value

3.30 and 90Delinquency rate

Write off Recoveryrates

GWO (Gross write off) Cost of collectionSettlement waiver rate Absolute Recovery Settlement waiver rateCost of collection ROR Absolute recovery/ACM Regulatory Customercomplaint % Process adherence as per MOU

Musthave Qualication PostGraduate / Graduate in anydiscipline

Over All experience in role 35 yearsof post qualication experience

RelevantExperience with respect to the role 3 years of experience in retailconsumer nance inCollections function

Skills

CustomerSatisfaction, Lifting, Visio, Accountability, Insight, Compliance,Linq, Agility, Excel

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