Support Engineer

1 month ago

Bengaluru, India SAP Full time

What you’ll do

This is a unique opportunity to contribute to the overall success of the SAP group. The Global License Audit & Compliance (GLAC) department ensures that our customers fully comply with their license agreement as determined by SAP. Working with SAP customers (some of the largest brands in the world) as well as SAP colleagues in our sales and contract departments, you will experience a global working environment within a culturally diverse team.

Your role is to:

Effectively communicate with our customers and partners in relation to customer usage and consumption details. This includes consulting and advising customer on technical and contractual questions. Handle customer incidents within agreed timelines. Follow up with relevant parties to ensure timely completion of license audit, metering, and consumption queries from customers. Collect and analyse customer’s usage and measurement data. Evaluate customer consumption and compare the results to the licensed software contracts. Create usage reports to assess compliance. Align with responsible sales executives, license compliance managers and other local contacts regarding the usage findings so that required action can be taken. Efficiently support your team members and manage your assigned workload. Engage with internal and external stakeholders to support with SAP Private Cloud Metering Services

What you bring

Education and Qualification / Skills and Competencies

Proficient verbal and written communication skills in English Fluent verbal and written communication skills in another European language Bachelor’s Degree in Business or similar Strong communicator who likes to work in a multinational team environment with good Team-working-skills Excellent organizational and follow-up skills Excellent analytical thinking skills and strong attention to the detail Strong customer focus and commitment to excellent customer service Microsoft Office (Word, Excel, Power Point, Outlook emails) and Presentation skills. Working with MS Teams added advantage.

Work Experience

Minimum one-year work experience in business environment preferably within the IT industry License usage and compliance knowledge is desirable, but not essential

Meet your team

As a contributing member of our energetic team, you will have the opportunity to work in a dynamic, multicultural environment supporting SAP’s vision to help the world run better. You will benefit from a stimulating ambience where employees acquire knowledge and skills through dedicated mentors, trainers, and e-learning courses. Some of the perks you will enjoy also include travel to office and back by Company shuttle bus, complimentary lunch, coffee, tea, and use of the Sports and Social events and clubs.

#Supportengineer

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

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