Territory Manager- Customer Experience

3 days ago

Lucknow, India Hero Motocorp Full time

Territory Manager- Customer Experience

Apply now »

Date: 2 Jul 2024

Location: Lucknow, UP, IN, 226001

#job-location.job-location-inline { display: inline; }

Company: Hero Motocorp

Function

India BU

Pay Band

E4 to M2

Role

As the Territory Manager- CE you will be part of the Customer Experience and will report to the Area Service Manager. The purpose of your role will be :

1. To ensure maximum customer connect to enhance customer experience

2. To facilitate Value added services to customer to enhance business penetration in order to generate more revenue

3. To implement Balanced Scorecard approach and points

4. To provide product support in the field

A purpose driven role for you

Your key responsibilities will include, but not limited to:

1. To drive revenue growth and maximisation of profitability in Dealer Service

2. To increase the Happiness Index (CEI & CES) and work on reducing the customer complaints by coordinating with all the stakeholders so that the end customer gets the delightful experience in the HMCL workshops

3. To ensure the timely submission of Warranty and FSC claims by the channel partners.

4. To reduction of non-claiming channel partners, reduce warranty rejection etc.

A Day in the life

As the TM- CE, your day will start on strategising and making plans on how to drive revenue growth and maximise it. This role will will allow you to interact with the different stakeholders from internal to external and provide you an exciting opportunity to explore on how to make a difference in the satisfaction levels of the customers directly

Academic Qualification & Experience

- BE / B Tech (Mech)

- Minimum 2-3 years as Territory manager in any OEM

Technical Skills/Knowledge

- Knowledge of Product & Variants

- Knowledge of systems & processes at Hero & channel partner

- Channel Management

- Technical/Commercial skills (DMS & SAP)

- Proficiency in MS Office(Advanced Excel)

Behavioural Skills

- Customer Complaint Management

- Inter-personal relationships/People Management Skills

- Effective Time Management

- Business Communication

- Effective Decision making

What will it be like to work for Hero

As the  world’s largest  manufacturer of motorcycles and scooters for the last  22 years , Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by  110 million Indians  and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best.  Choose to be with the best, choose to be your best.

About Hero

Headquartered in New Delhi (India), Hero MotoCorp is the  world's largest  manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world.

Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in  47 countries  across Asia, Africa, Latin America and the Middle East.

We have achieved the coveted milestone of  110 million cumulative production  and sales since inception. Aligned with its Vision  “Be the Future of Mobility” , Hero MotoCorp plans to achieve its next  100 million sales by 2030.

We have a globally benchmarked manufacturing and Research & Development (R&D) ecosystem that is spread across global geographies. Its R&D facilities are located in India and Germany - the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich. Hero MotoCorp’s eight ‘green’ manufacturing facilities are spread across India (6), Colombia (1) and Bangladesh (1).

Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.

In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) -  VIDA , Powered by Hero. VIDA has commenced sales of VIDA V1 – its first EV – in India and plans to launch the product in global markets.

We are one of the largest global corporate promoters of multiple sporting disciplines. Hero is globally associated with golf, football, field hockey, cricket and motorsports. Hero MotoSports Team Rally is one of India’s flag-bearers in global rally racing. The iconic golfer Tiger Woods is Hero MotoCorp’s Global Corporate Partner.

Read more about us.

Be with the best. Be your best. Catch-up on all our latest openings.

Recruitment assessments – We at Hero are equal opportunity employer and committed to a policy of treating all its employees and job applications equally. Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

  • Territory Sales Manager

    3 months ago

    Lucknow, India Dreamz Placement Full time

    We are looking to employ a target-oriented and experienced territory sales manager to manage the sales representatives of an assigned territory and ensure that sales targets are achieved. The territory sales manager’s responsibilities include recruiting and dismissing sales representatives as needed, identifying unmet customer needs, and regularly...

  • Territory Manager- Customer Experience Job Details Hero Motocorp

    4 weeks ago

    Lucknow, India timesjobs Full time

    Territory Manager- Customer ExperienceDate: 3 Jun 2024Location: Lucknow, UP, IN, 226001Company: Hero MotocorpFunction: India BUPay Band: E4 to M2RoleAs the Territory Manager- CE you will be part of the Customer Experience and will report to the Area Service Manager. The purpose of your role will be:To ensure maximum customer connect to enhance customer...

  • Customer Experience Executive

    3 months ago

    Lucknow, India Cloudare Technologies Private Limited Full time

    **Job Objective**: - To ensure building and operationalizing the consumer service / installation teams in their respective territories - Ensure to deliver on customer centric KPIs i.e. NPS. - Ensure complaint management and personally attend to major consumer complaints in the region and ensure fast resolution. - Manage and drive service providers in the...

  • Territory Manager- Customer Experience Job Details Hero Motocorp

    2 weeks ago

    Lucknow, Uttar Pradesh, India timesjobs Full time

    Territory Manager- Customer ExperienceDate: 3 Jun 2024Location: Lucknow, UP, IN, 226001Company: Hero MotocorpFunction: India BUPay Band: E4 to M2RoleAs the Territory Manager- CE you will be part of the Customer Experience and will report to the Area Service Manager.The purpose of your role will be:To ensure maximum customer connect to enhance customer...

  • Territory Manager- Customer Experience Job Details Hero Motocorp

    4 weeks ago

    Lucknow, Uttar Pradesh, India timesjobs Full time

    Territory Manager- Customer ExperienceDate: 3 Jun 2024Location: Lucknow, UP, IN, 226001Company: Hero MotocorpFunction: India BUPay Band: E4 to M2RoleAs the Territory Manager- CE you will be part of the Customer Experience and will report to the Area Service Manager.The purpose of your role will be:To ensure maximum customer connect to enhance customer...

  • Territory Sales Executive

    3 weeks ago

    Lucknow, India ADAMYA HERBAL CARE PRIVATE LTD Full time

    _**Role: Territory Sales Executive, Territory : Lucknow & surrounding districts.**_ - **Industry Type: Pharmaceutical ( Preference to 1-3 yrs of experience in Ayurvedic medicines )**_ - **Department: Sales & Business Development**_ - **Employment Type: Full Time**_ - **Role Category: B2B & B2C Sales**_ - **Education UG: Any Graduate, PG: Any...

  • Territory Service Manager 2024-25

    4 weeks ago

    Lucknow, India Maruti Suzuki India Limited Full time

    If you have travelled in India, taken a route to anywhere around this great nation, chances are you’ve driven with us. For over four decades now, Maruti Suzuki cars have been going places. A Joint Venture Agreement with Suzuki Motor Corporation of Japan in 1982 laid the foundations of Maruti Suzuki that we all see today. Today, Maruti Suzuki alone makes...

  • General Manager/Territory Manager/Sales Head

    4 weeks ago

    lucknow, India Indira Mentors Pvt. Ltd. Full time

    1. National Sales Manager (1) (FMCG Division) LucknowLocation : LucknowQualification : Graduate in any streamExperience : Experience as General Manager / Territory Manager / Sales Head in an FMCG CompanySalary : No limit (As per Current CTC)Job Profile :1. Develop and implement effective sales strategies.2. Lead nationwide sales team members to achieve sales...

  • General Manager/Territory Manager/Sales Head

    2 weeks ago

    Lucknow, Uttar Pradesh, India Indira Mentors Pvt. Ltd. Full time

    1. National Sales Manager (1) (FMCG Division) LucknowLocation : LucknowQualification : Graduate in any streamExperience : Experience as General Manager / Territory Manager / Sales Head in an FMCG CompanySalary : No limit (As per Current CTC)Job Profile :Develop and implement effective sales strategies.Lead nationwide sales team members to achieve sales...

  • Manager - Territory Sales

    4 weeks ago

    lucknow, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Manager - Territory Sales

    2 weeks ago

    Lucknow, Uttar Pradesh, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Manager - Territory Sales

    4 weeks ago

    Lucknow, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Territory Manager-Commercial Vehicles

    2 weeks ago

    Lucknow, India IDFC FIRST Bank Full time

    Role/ Job Title:Territory Manager – Commercial VehiclesFunction/ Department:Commercial VehicleJob Purpose:The role bearer has the responsibility of sourcing loans from market using Direct Sales Associates/Direct Sales Teams and existing channel partners as well establishing a quality portfolio. It entails managing a team, maintaining strong relationships,...

  • territory manager-sales

    2 weeks ago

    Lucknow, Uttar Pradesh, India Hero Motocorp Full time

    TERRITORY MANAGER-SALES Apply now » Date: 7 Jun 2024 Location: Lucknow, IN #job- { display: inline; } Company: Hero Motocorp Function India BU Pay Band E4 to M2 Role As the Territory Sales Manager you will be part of the Sales - India BU and will report to the Area Sales Manager. The purpose of your role will be to...

  • Manager - Territory Sales

    3 weeks ago

    Lucknow, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Territory Sales Executive-kanpur

    1 week ago

    Lucknow, India Abbott Laboratories Full time

    CORE JOB RESPONSIBILITIES - Create a business plan to achieve targets that meet territory objectives by driving market traffic and optimizing product availability - Identify potential towns, appoint distributors, induct them on ANI processes & systems in line with business strategy and allocate ISR’s basis market potential - Facilitate hiring, induction,...

  • Territory Sales Incharge

    3 months ago

    Lucknow, India Gujarat Cooperative Milk Marketing Federation Full time

    **Roles and Responsibilities** Key Skills Distribution Management Territory Sales Product Promotion Market Penetration Sales Planning Territory Management - Education **UG**: B.Com in Any Specialization,B.Tech/B.E. in Agriculture,B.Sc in Food Technology, Dairy Technology **PG**: MBA/PGDM in Marketing Company Profile - Amul - Company...

  • Manager - Territory Sales

    2 weeks ago

    Lucknow, Uttar Pradesh, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Senior Territory Sales Executive-Kanpur

    7 days ago

    Lucknow, India Abbott Full time

    Create a business plan to achieve targets that meet territory objectives by driving market traffic and optimizing product availabilityIdentify potential towns, appoint distributors, induct them on ANI processes & systems in line with business strategy and allocate ISR’s basis market potentialFacilitate hiring, induction, training & coaching of ISR’s to...

  • Senior Territory Sales Executive-Kanpur

    1 week ago

    lucknow, India Abbott Full time

    Create a business plan to achieve targets that meet territory objectives by driving market traffic and optimizing product availability Identify potential towns, appoint distributors, induct them on ANI processes & systems in line with business strategy and allocate ISR’s basis market potential Facilitate hiring, induction, training & coaching of...