Technical Product Support Specialist II

Found in: Talent IN C2 - 3 weeks ago

Bengaluru, India Sabre Full time

Description

Offers, Pricing and Revenue Management is a team of air fares experts supporting airline and agency customers within Professional Services Consulting & Support organization. The team is looking for Contributor Pricing Business Analysts with the Global Distribution System and/or travel industry background.

The Technical Product Support Specialist II main duties consist on delivering high quality support to Airlines and Agency customers with issues related to Pricing, Shopping, Taxes, Currency, Ancillaries, including some revenue generator products such as Agency Retailer, Agency Managed Commission, Direct Fares Filing. The position is also intended to analyze and research on Agency Debit Memos and safeguard Sabre Fare Guarantee Policy.


Job duties and responsibilities:

providing specialized Pricing, Shopping and Fares support to Sabre customers, suppliers, and partners analyzing mid to high complexity level air fares related issues in both real time and certification environments using diagnostics and database visualization tools to determine and recommend corrective actions highlighting priority of required system fixes depending on financial impact and system’s usability levels safeguarding Sabre’s Fare Guarantee Policy commitments by providing timely and thorough Agency Debit Memo research supporting development and marketing staff by assisting with functionality questions, addressing testing issues, training on new products and all delivery planning aspects for deployment of a service or product problem tracking and escalations to other technical levels and teams

Requirements:

strong analytical and problem-solving skills self-motivated, able to work under minimal supervision readiness to learn complex airline fares system excellent English communication skills excellent interpersonal and teamwork skills previous travel industry experience and Global Distribution System knowledge preferred basic understanding of Sabre APIs preferred

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

#LI-Hybrid#LI-SG1

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