Customer Support Intern

3 months ago

Noida, India MyOperator Full time
Job Title:Customer Support Intern

Company:MyOperator

Location:Noida

AboutCompany:
MyOperator isIndias leading cloud communications provider offering cuttingedgesolutions to over 10000 businesses across diverse industries. FromCloud Call Center solutions to IVR Tollfree Numbers EnterpriseMobility WhatsApp Business Solutions and Heyo Phone we providecomprehensive SAAS platforms backed by exceptional customerservice.

DaytoDayResponsibilities:
  • Engagewith existing clients to ensure they are maximizing the value ofMyOperators solutions.
  • Proactivelycontact clients to gather feedback and provideassistance.
  • Assist in onboarding newclients guiding them through the setup process and ensuring asmooth transition to using ourservices.
  • Collaborate with internalteams to resolve customer issues and escalate complex problems whennecessary.
  • Develop a deepunderstanding of MyOperators products and services to addresscustomer inquiries and provide solutionseffectively.
  • Help identifyopportunities for upselling or crossselling additional products orservices to existingclients.


RequirementsRequirements
  • Stronginterpersonal and communication skills focusing on building andmaintaining positive relationships withclients.
  • Proactive attitude andwillingness to take initiative in addressing customer needs andconcerns.
  • Ability to workcollaboratively in a fastpaced environment interacting withcrossfunctional teams to deliver exceptional customerservice.
  • Detailoriented with strongorganizational and time managementskills.
  • A basic understanding ofcustomer success principles or previous experience in customerservice roles is aplus.
Duration:3Months.

BenefitsBenefits:
  • PPOafter 3 months
  • PaidInternship


Day-to-Day Responsibilities: Engage with existing clients to ensurethey are maximizing the value of MyOperator's solutions.Proactively contact clients to gather feedback and provideassistance. Assist in onboarding new clients, guiding them throughthe setup process, and ensuring a smooth transition to using ourservices. Collaborate with internal teams to resolve customerissues and escalate complex problems when necessary. Develop a deepunderstanding of MyOperator's products and services to addresscustomer inquiries and provide solutions effectively. Help identifyopportunities for upselling or cross-selling additional products orservices to existing clients. Requirements- Strong interpersonaland communication skills, focusing on building and maintainingpositive relationships with clients. Proactive attitude andwillingness to take initiative in addressing customer needs andconcerns. Ability to work collaboratively in a fast-pacedenvironment, interacting with cross-functional teams to deliverexceptional customer service. Detail-oriented with strongorganizational and time management skills. A basic understanding ofcustomer success principles or previous experience in customerservice roles is a plus.

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