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Analyst, Applications Support

3 months ago

Hyderabad, India Parexel Full time

When our values align, there's no limit to what we can achieve.
 

Key Accountabilities

Ensure all problem tickets are completed accurately, and in a timely manner Conduct troubleshooting and analysis and work issues to resolution, with minimal assistance Monitor system performance and utilize system monitoring tools to identify and resolve issues and ensure system effectiveness. Ensure the resolution or escalation of critical issues to Application Support, Operations or Development staff

Skills

Advanced system Administration and application support skills Knowledge of standard ITL process Experience with industry standard Service Desk Tools Excellent interpersonal, verbal and written communication skills Client focused approach to work A flexible attitude with respect to work assignments and new learning Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail Willingness to work in a matrix environment and to value the importance of teamwork. Technical and functional expertise on the Veeva Vault applications. Coordinate with Veeva Managed Services for Veeva product release and resolution of issues in the application. Some experience in application development using Java (common frameworks), the development of Web Services, and PL/SQL, a plus.

Education

Bachelor's degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience.

Language Skills

Native language and proficiency in verbal and written English

Minimum Work Experience

Work experience in the Veeva Vault applications. Complex system Administration and application support experience in a global environment Some experience in application development a plus.