DGM - Collections Governance
Found in: Talent IN C2 - 3 weeks ago
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role Title
Lead Collection Governance : Billing, CnC
Position No
1
Function
VIBS
Sub Function/ Vertical/ Department
VIBS CS
Band
M2
Reports to Role (Position No)
National VIBS BC&C Head
Location
CORPORATE MUMBAI
Date of last update/approval
Job Description
Organisation StructureNational Customer Service Head> National Head Billing , CnC > Lead Collection Governance
Job Purpose (In one or two sentences)This position is be responsible for the compliance and governance for managing the overall collections process for enterprise with monthly billing of Rs. 650 Cr and Account receivable of ~ 1650 Cr managed by 1000 + direct & indirect executive and 150 vendors.
In absence of dedicated governance vertical for such a large & complex line of business leads to :
Incorrect customer master update related GST, SEZ, POS results to accumulation of waivers, drop in monthly collection, increase in account receivables and GST loss to organization. Increase in Account receivable reconciliation due to incorrect payment/TDS/GTDS postings Key Accountabilities / Key Result Areas (Max 5)Below will be the Key Accountability.
Avoid Revenue leakage by effective governance on customer master data related to GST& IRN failure, SEZ & B2C validation, and expectation management control and waivers analytics. Need to build compliance audit on below points for Account receivable reductions Incorrect payment/TDS posting, Credit balance and refund LDC & GTDS postings To build governance mechanism for optimise collection cost for below points GTM based Collection allocation & target setting Vendor management (Payout & agreements) Billing and Collection cost provisions : DB V/s actuals Managing Internal and external process audits. Collaborate with cross-functional teams, including Sales, Finance, Legal, and Customer Service, to resolve collection-related issues and drive process improvements. Working with IT for New development, requirements and UATsIn addition to above the ideal candidate must have a strong background in collections management, vendor management, excellent leadership skills, and a deep understanding of the telecom industry.
Core Competencies, Knowledge, Experience, Technical / Professional Qualifications (Max 5) Target Oriented Approach-
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