Collections Manager
2 weeks ago
Responsibilities:
- Develop and implement strategies for the efficient management of collections activities, including monitoring overdue accounts and ensuring timely recovery.
- Lead and manage a team of collections agents, providing coaching, guidance, and support to achieve collection targets.
- Analyze delinquent accounts and develop action plans for resolution, including negotiation with customers and implementation of repayment schedules.
- Monitor and evaluate the effectiveness of collection strategies and processes, making recommendations for improvement as needed.
- Coordinate with internal departments such as credit, finance, and legal to address complex collection issues and ensure compliance with regulatory requirements.
- Prepare regular reports and analysis on collections performance, including aging reports, recovery rates, and portfolio quality metrics.
- Stay updated on industry trends, best practices, and regulatory changes related to collections management.
Requirements:
- Bachelor’s degree in Business Administration, Finance, or related field.
- Proven experience in collections management, preferably in the financial services industry.
- Strong leadership and people management skills.
- Excellent communication and negotiation abilities.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Knowledge of relevant laws and regulations governing collections practices.
- Proficiency in MS Office and collections management software.
Skills:
- Collections Management: Developing and implementing strategies to optimize collections performance.
- Leadership: Leading and motivating a team to achieve collection targets.
- Negotiation: Negotiating with customers to resolve delinquent accounts.
- Analytical Thinking: Analyzing data to identify trends and patterns in collections activity.
- Compliance: Ensuring adherence to regulatory requirements and industry standards.
Preferred:
- Certification in collections management or related field.
- Experience with collections software and CRM systems.
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