Collections Manager

2 weeks ago


Mumbai, India Careerfit.ai Full time

Responsibilities:

  • Develop and implement strategies for the efficient management of collections activities, including monitoring overdue accounts and ensuring timely recovery.
  • Lead and manage a team of collections agents, providing coaching, guidance, and support to achieve collection targets.
  • Analyze delinquent accounts and develop action plans for resolution, including negotiation with customers and implementation of repayment schedules.
  • Monitor and evaluate the effectiveness of collection strategies and processes, making recommendations for improvement as needed.
  • Coordinate with internal departments such as credit, finance, and legal to address complex collection issues and ensure compliance with regulatory requirements.
  • Prepare regular reports and analysis on collections performance, including aging reports, recovery rates, and portfolio quality metrics.
  • Stay updated on industry trends, best practices, and regulatory changes related to collections management.

Requirements:

  • Bachelor’s degree in Business Administration, Finance, or related field.
  • Proven experience in collections management, preferably in the financial services industry.
  • Strong leadership and people management skills.
  • Excellent communication and negotiation abilities.
  • Analytical mindset with the ability to interpret data and make informed decisions.
  • Knowledge of relevant laws and regulations governing collections practices.
  • Proficiency in MS Office and collections management software.

Skills:

  • Collections Management: Developing and implementing strategies to optimize collections performance.
  • Leadership: Leading and motivating a team to achieve collection targets.
  • Negotiation: Negotiating with customers to resolve delinquent accounts.
  • Analytical Thinking: Analyzing data to identify trends and patterns in collections activity.
  • Compliance: Ensuring adherence to regulatory requirements and industry standards.

Preferred:

  • Certification in collections management or related field.
  • Experience with collections software and CRM systems.

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